IT Support Specialist - Davenport, United States - Skyline Enterprises

Skyline Enterprises

Verified Company

Davenport, United States

1 week ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Are you an absolute tech talent with a service-oriented mindset? Do you have an analytical mindset and a structured way of working? Is troubleshooting your strong suit and do you find solutions for every problem? Then we are looking for you.

We are one of the leading providers of software solutions in the areas of quality and process management in Germany. In our headquarters in the heart of Göppingen, we not only continuously develop our core product - the QM software roXtra - but our team is also constantly growing. We are currently looking for support in the IT support department.

As a technical contact person for our customers from the entire German-speaking region, you will advise and support them with their inquiries via telephone and remote maintenance (1st and 2nd level support). You will be responsible for carrying out installations, configurations, and updates, as well as customizing our software on customer systems. In addition, you will handle support issues and requirements from the ticket system and work closely with our development team to find solutions.

We want you to continue to develop both professionally and personally with us, which is why we work together to improve your technical and personal strengths at a high level.