- Bachelor Degree preferred or
- High school diploma or equivalent
- A minimum of three years directly related experience; 1-2 years patient processing experience
- Prior Management experience; Leadership ability; Positive attitude
- Excellent verbal and written communication skills; Interviewing skills
- Strong working knowledge of scheduling/staff
- Strong working knowledge of Health Insurance/Managed care contracts and Uncompensated care
- Familiarity of Medical terminology preferred
- Knowledge of EPIC patient processing preferred
- Type 30-40wpm
- Knowledge of basic computer skills.
- Customer service experience preferred
- Shift- 11:00am- 7:00pm
- Monday- Friday with on call
- Full Time
- Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
- Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
- Provides oversight of the educational needs of the staff and address these needs when applicable
- Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
- Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
- Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
- Ensures timely registrations of all patients and completes registrations within the department when necessary
- Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
- Communicates issues and policies to all staff members as it relates to department and ancillary areas
- Responsible for monitoring all key performance indicators and creating action plans when goals are not met
- Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence
- Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
- Provides clear communication and expectations for staff around KPI's and goals
- Reviews and recommends any changes to departmental policies
- Maintains open communications with management
- Oversees and supervises all department functions including training, onboarding and orientation of all new staff
- Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identifying areas of strength and areas requiring improvement
- Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
- Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
- Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals
- Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
- Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
- Completes all other duties as assigned
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more
-
RWJBarnabas Health Jersey City, United States**Job Overview**: · The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative I is responsible to greet all p ...
-
Patient Access Representative
3 days ago
Columbia Memorial Health Hudson, United States**PATIENT ACCESS REPRESENTATIVE **: · **Posted on**: May 10, 2024 · **Department**: PATIENT ACCESS · **Division**: OPERATIONS · **Full-time / Part-time**: FT · **Shift**: DAYS · Patient Access is the customer service oriented collection of personal, · professional, clinical and f ...
-
Patient Access Specialist
1 day ago
Hospital for Special Surgery New York, United StatesOverview: · **How you move is why we're here. **** · **Now more than ever.** · Get back to what you need and love to do. · The possibilities are endless... · the abundant opportunities for growth and success. · If this describes you then let's talk · HSS is consistently among the ...
-
Patient Access Representative
1 week ago
University Hospital, Newark NJ Newark, United States**Responsibilities**: · The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatie ...
-
Patient Access Associate
3 days ago
CareWell Health East Orange, United States**Job Summary** · Ensure the operations of on-site and off-site patient access, registration and cashier functions to efficiently admit and discharge patients and maximize the hospital's cash position. Facilitate the resolution of all customer service issues. Ensure staff members ...
-
Patient Access Manager
1 week ago
Unizon taskforce Technology New York, United States**Skills**: · - Navigation Experience · - any barriers that the patient may face and connects the dots for the cancer treatment (transportation) · - Gatekeeper for cancerous patients in the cancer center · - Have communication with physicians for incoming outgoing referrals · - G ...
-
Patient Access Specialist Ii
5 days ago
61st Street Service Corp New York, United States**Job Summary**: · The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general ...
-
Patient Access Specialist Ii
5 days ago
61st Street Service Corp New York, United States**Job Summary**: · The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general ...
-
York Hospital York, United StatesAt York Hospital, we are more than a hospital. We are a team of providers, clinicians and staff members offering expertise within a hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers' commitment is ...
-
RWJBarnabas Health Newark, United States**Job Overview**: · Performs all duties related to the pre-registration, registration, and financial clearance processes for all patients (emergency, ambulatory and in[1]patients). Responsible for collecting proper data to insure hospital bills will be paid by a third party payer ...
-
Patient Access Analyst
1 day ago
Hackensack Meridian Health Hackensack, United StatesOverview: · Our team members are the heart of what makes us better. · At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team member ...
-
patient access
5 days ago
UPMC , PA, United StatesPatient Access - ED · Full-time, Day Shift, 6:30 AM - 3:00 PM with rotation, weekends and holidays included. · AFSCME - Union · Posted: May 8, 2024 · Purpose: · Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all ph ...
-
Patient Access Specialist
1 day ago
Hackensack Meridian Health Hackensack, United StatesOverview: · Our team members are the heart of what makes us better. · At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team member ...
-
patient access
5 days ago
University of Pittsburgh Medical Center , PA, United StatesPatient Access - ED · Full-time, Day Shift, 6:30 AM - 3:00 PM with rotation, weekends and holidays included. · AFSCME - Union · Posted: May 8, 2024 · Purpose: · Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all ph ...
-
Holland Hospital Holland, United States Full timeServes as face of the hospital offering exceptional customer service · - Completes demographic and financial order entry within the Cerner EHR · - Verifies patient identification and scans ID and Insurance cards into EHR · - Interviews patients and verifies or updates medical hea ...
-
Patient Access Specialist
6 days ago
Hospital for Special Surgery Paramus, United StatesOverview: · **How you move is why we're here. **** · **Now more than ever.** · Get back to what you need and love to do. · The possibilities are endless... · the abundant opportunities for growth and success. · If this describes you then let's talk · HSS is consistently among the ...
-
Patient Access Representative
5 days ago
RWJBarnabas Health New Brunswick, United States**Job Overview**: · The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registra ...
-
Patient Access Representative
3 days ago
RWJBarnabas Health Jersey City, United StatesPatient Access RepresentativeReq #: · Category:Clerical / Administrative Support · Status:Full-Time · Shift:Day · Facility:Jersey City Medical Center · Department:Patient Access Services · Location: · Jersey City Medical Center, 355 Grand Street, Jersey CIty, NJ 07302 · Job Over ...
-
patient access representative
5 days ago
RWJ Barnabas Jersey City, NJ , USA, United StatesJob Overview: · The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patient ...
-
Patient Access Apprentice
5 days ago
MaineHealth Brunswick, United States**Position Summary** · - This position is the initial contact for patients with Southern Maine Medical Center, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration ...
Supervisor, Patient Access - Jersey City, United States - Jersey City Medical Center
Description
Job Overview:
The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.
Qualifications:
Required:
Preferred:
Scheduling Requirements:
Essential functions:
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Pay Range:
Hourly Rate
Between $31.00- $34.00
Let us shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs and many opportunities for professional and personal growth.
Join our team to embark on shaping the future of healthcare
Choosing RWJBarnabas Health
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
