Patient Access Specialist - Paramus, United States - Hospital for Special Surgery

Hospital for Special Surgery
Hospital for Special Surgery
Verified Company
Paramus, United States

4 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

How you move is why we're here. *
Now more than ever.
Get back to what you need and love to do.

The possibilities are endless...

the abundant opportunities for growth and success.

If this describes you then let's talk

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by _U.S. News & World Report_.

As a recipient of the _Magnet _Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.

Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise


Patient Access Specialist

Paramus OPC- Registration

Per-Diem

Overview:


A highly visible, hands on, customer service position that is responsible for the reception of patients, families, and health care providers.

The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care.

A Patient Access Specialist is expected to score in the top 5% of measurable categories within 6 months of hire.


Responsibilities

  • Provide exceptional customer service to all patients, visitors, and customers
  • Prioritize and designate patient flow
  • Verify insurance and obtain benefits
  • Confirming all radiology services have been authorized prior to visits/communicating results with patients
  • Triage phone calls and schedule appointments
  • Respond to patient, visitor, and customer inquiries
  • Obtain patient demographics, personal information, and medical history by interviewing patients
  • Collect copayments
  • Performs other related duties incidental to the work described herein
  • Screening Patient for COVID safety precautions
  • Communication with Leadership regarding closing and opening shift precautions
  • Position based in NJ however employee may need to travel across multiple sites
  • This position requires cross coverage with multiple departments as well as to Saddle River office

Qualifications:

Requirements:


  • Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
  • Two years in a healthcare or related customer service role

Desired Qualifications

  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multitask in a high paced environment
  • Ability to work in a team environment
  • Knowledge of healthcare and health insurance
  • Familiarity with medical terminology
  • Displays positive attitudes towards assignments and others
  • Rotation of early morning, afternoon, evening and weekend coverage

Other Requirements:
#LI-Onsite Pay Range - Minimum: USD $28.99/Hr


Pay Range - Maximum:
USD $33.34/Hr.
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