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    Senior Account Operations Manager - New York, United States - Scaler Global Inc

    Scaler Global Inc
    Scaler Global Inc New York, United States

    1 week ago

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    Description


    The position is a unique opportunity to work at a mission-driven startup that offers data tools designed to guide the real estate market to a net-zero carbon future.

    Our platform allows investors and fund managers to get meaningful and actionable data to improve their assets' ESG performance and reduce their footprint on the planet.

    In this role, you will have an opportunity to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors.

    The Senior Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal.

    The Sr Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.

    Responsibilities Deliver prompt and professional service to our Scaler clients through verbal and written communicationsDetermine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platformProactively manage the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data setsProject manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clientsDevelop and maintain positive working relationships with clients and other key partnersBecome a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learningContribute to the overall Scaler partnership strategyContribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materialsRequirements3-7 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industryBachelor's degree in Business, Real Estate, Finance, Sustainability, Marketing, or otherwise proven experience equivalentProficient in Microsoft Excel and PowerPointExcellent data management skillsExcellent communication, organizational, strategic thinking, and problem-solving skillsNice to HaveExperience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSSIndustry background in Real Estate, Sustainability, and/or techBenefitsOpportunity to work with a highly talented and committed team that is part of a fast-growing international startupTop-of-market salary and equity stake in the companyHealthcare coverage25 paid vacation days per year and the opportunity for more if neededFour-month parental leaveAnnual personal development budgetWe are a global company with remote employees, but we meet in person at least once a year
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