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Hutchins

    Intermodal Customer Service Rep(Must Have Truck Intermodal EXP) - Hutchins, United States - Eclipse

    Eclipse
    Eclipse Hutchins, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Must have Intermodal/Trucking experience in Customer Service.

    Position Overview: Communicate customer delivery needs, schedule appointment dates/times, and communicate service requirements to dispatchers. Regularly use own discretion and judgment in making independent business decisions. Cost control prevention by monitoring of equipment using provided tools.

    Essential Functions

    • Receives/schedules all delivery orders and requests from customers.
    • Must exercise discretion and use independent judgment when relating to customer requests, schedules and informing dispatch.
    • Enters all orders into computer for tracking – technical lines require specialized training, experience or knowledge of transportation industry.
    • Ensures rail billing is in place before containers are delivered to railroad.
    • Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
    • Prepare customer reports and tracking/tracing as required
    • Monitor divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
    • Notifies Cargo Specialist Supervisor / management of all service failures.
    • Proposes and implements solutions to improve overall customer service
    • Creates and updates location profiles in computer system
    • Works as backup/coverage for vacation as the schedule dictates
    • Other projects as assigned by management

    Skills Required

    • Data entry skills; Good communication and organizational skills, email and general office duties. Must be innovative

    Knowledge Required:

    • Port and rail operations; US customs
    • Must have intermodal experience

    Experience required

    • Trucking Industry
    Company DescriptionEclipse Industrial Staffing is your staffing partner renowned for connecting exceptional talent with opportunities that empower workflows and fuel innovation. Established in 2010, we've emerged as the trusted industry leader in North Texas, dedicated to thoroughly understanding our clients' needs and each candidate to ensure unparalleled value and success.

    Company Description

    Eclipse Industrial Staffing is your staffing partner renowned for connecting exceptional talent with opportunities that empower workflows and fuel innovation. Established in 2010, we've emerged as the trusted industry leader in North Texas, dedicated to thoroughly understanding our clients' needs and each candidate to ensure unparalleled value and success.
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