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Paoli

    Service Coordinator - Paoli, United States - Zeus Fire and Security

    Zeus Fire and Security
    Zeus Fire and Security Paoli, United States

    2 weeks ago

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    Description
    Overview

    The Service Coordinator is responsible to dispatch technicians to the job and provide necessary information regarding the service request.

    Status

    Full Time, Non-Exempt

    Duties and Responsibilities:
    • Maintain quality customer relations by effective communication and interaction between customers, field technicians, and in-house operators.
    • Schedule outside service technicians for customer service requests, emergency service, and routine inspections to ensure efficient and effective system maintenance.
    • Ability to negotiate service call costs to an acceptable amount to meet budget.
    • Enter and track service work orders, technician's time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.
    • Inform appropriate departments of certain requests that are initiated by customer, but cannot be performed by the Service Department and make appropriate follow up comments in database.
    • Responsible to accurately complete fire/RAVEN inspection paperwork in a timely fashion.
    • Must meet or exceed the minimum performance standards.
    • Perform special projects and all other duties as assigned.
    Education and Experience:
    • High school diploma
    • One year of customer service experience, or equivalent.
    • Must have a working knowledge of Microsoft applications or desire and ability to learn.
    • Strong organizational skills and outstanding communication skills are a must to work in this fast paced and high-pressure environment.
    • Ability to work within a team environment.
    Work Requirements:

    Position is considered sedentary and requires extended periods of telephone and PC exposure.
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