Service Coordinator - Downingtown, United States - Haverford Systems Inc

Description

Job Overview:

Your ability to problem solve, communicate effectively, and approach issues in a client-centric fashion will be vital in maintaining the level of service we strive to offer.

This is a full-time position Monday through Friday in our office in Downingtown, Pennsylvania.


Responsibilities:

• Logistics_
• Generate and distribute various forms of paperwork including Return Merchandise Authorizations (RMAs), shipping documents, and other necessary paperwork while complying with existing procedures and bookkeeping practices.
• Evaluate defective returned products and provide timely resolutions while adhering to standard operating procedures
• Coordinate with various other teams within the company to manage flow of returned goods.
• Inventory management.
• Customer Service_
• Follow up with postreturn troubleshooting product support when necessary.
• Minor processing of funds and transactions for paid items.
• Bookkeeping_
• Update and maintain accurate records across multiple internal platforms for use across multiple departments.
• Frequent reconciliation of returned and shipped items.
• Ensure all current processes are compliant with our company standards.

Necessary Skills:

• Strong written and verbal communication skills.
• Ability to quickly problemsolve to resolve clientbased conflicts or complaints.
• Highly detailed and meticulous in terms of documentation, financial recording, processing of returns, and inventory management data.
• Exceptional organizational skills, with the ability to manage multiple tasks and coordinate personal workflow.

Required Qualifications:

• 24 years of experience in customer service, or returnsrelated position.
• High school diploma or equivalent
• Proficiency with Google Suite and or Microsoft Suite
• Proficiency with inventory management or related tasks
• High level of personal organization and selfmotivation

Preferred Qualifications:

• Familiarity with our most oftenused platforms, including Salesforce, Acctivate, and Asana.
• 12 years experience with warehouserelated postions

We offer competitive compensation packages including benefits such as health insurance, paid time off, and a supportive work environment.

At Haverford Systems, you'll have the chance to help us enhance customer satisfaction and streamline operations. We value your professional growth and offer a supportive and engaging workplace.

If you're ready to take on this rewarding challenge and become a part of our team, please do not hesitate to apply, and contact us with any additional questions you may have.

We look forward to welcoming you aboard


Pay:
$32, $36,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Please describe a time when your organization in the workplace directly benefitted multiple coworkers and or departments.

What did you do? How did you organize yourself? Are there any organizational skills you continue to use due to this?


Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Downingtown, PA required)

Ability to Relocate:

• Downingtown, PA 19335: Relocate before starting work (required)

Work Location:
In person