- Work collaboratively and communicate effectively with members of the interdisciplinary team within the Emergency Department to provide excellent patient experience and facilitate care.
- Performs accurate patient arrival via walk in, EMS or law enforcement. This includes active verification of identity during arm banding process.
- Screening, logging and badging of patient visitors in Visitor Management system in accordance with the visitor management policies.
- Manage patient paging system process to inform patients and visitors of next steps in care.
- Performs complete and accurate bedside patient registration including all areas of the ED (Fast Care, Main, Behavioral Health) including verification of demographics, emergency contacts, guarantor information and other hospital account information which may also include insurance coverage.
- Bedside registration of trauma patients in the Trauma Bay which includes active verification of patient identification with patients and/or families. This may include collaboration with clinical staff, law enforcement, EMS, etc. in a high stress/fast-paced environment.
- Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skills to serve both stable and critical patients while remaining professional.
- Engage in assisting patients and/or visitors in waiting room management tasks including transfer in/out of cars, making phone calls, providing comfort measures, informing of delays/wait times and rooming process.
- Facilitate all Emergency Department phone calls at front desk and assist or transfer call as necessary. Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
- Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to clinical staff, or registration leadership as needed.
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
- Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
- Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
- Scans legal ID and insurance cards into appropriate medical record.
- Completes documentation for compliance and regulatory needs including obtaining signatures on required documents. Retains knowledge and abides by all regulatory requirements such as EMTALA pertaining to duties of position and overall operations (as applicable).
- Completes assigned registration work queues according to performance standards.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- Other duties as assigned.
- High School Diploma or equivalent (GED).
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
- One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines.
- Previous Epic or equivalent Electronic Medical Record experience.
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
-
Patient Service Specialist
1 week ago
NovaCare Rehabiliation Lancaster, Pennsylvania, United States PermanentOverview: · When patients enter our center in Lancaster, PA we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk ...
-
Customer Service Specialist
2 weeks ago
Lancaster General Lancaster, United States Full timeSummary · 1.0 FTE, Day Shift, Monday-Friday, 8:30 AM-5:00 PM. No On-Call, Holidays, or Weekends. · Job Description · HOURS:40/hrs/wk- Monday through Friday 8:30am- 5:00pm. No on call, holidays or weekends · POSITION SUMMARY: Provides complete and accurate patient scheduling, ...
-
Customer Service Specialist
2 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeSummary · 1.0 FTE, Day Shift, Monday-Friday, 8:30 AM-5:00 PM. No On-Call, Holidays, or Weekends. · Job Description · HOURS:40/hrs/wk- Monday through Friday 8:30am- 5:00pm. No on call, holidays or weekends · POSITION SUMMARY: Provides complete and accurate patient scheduling, ...
-
Penn Medicine Lancaster General Health Lancaster, United States Full timePOSITION SUMMARY: · Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effec ...
-
Customer Service Specialist- The Heart Group
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timePOSITION SUMMARY: · Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effec ...
-
WIC Customer Service Specialist
4 weeks ago
Community Action Partnership of Lancaster County inc Lancaster, United StatesJob Description · Job DescriptionJOB SUMMARY · Position Title: Customer Service Specialist · Program: WIC Health and Nutrition Impact Team · Classification: Permanent/Full-Time/Hourly · DUTIES AND RESPONSIBITIES · Answer incoming calls using a multi-line phone system, responding ...
-
Lancaster General Lancaster, United States**Summary** · **Job Description** · **POSITION SUMMARY:** To provide excellent customer service to all of our customers. This position includes answering customer calls and questions as well as being responsible to collect on self-pay and self-pay residual accounts. · **Monday-Th ...
-
ED Customer Service Specialist
1 week ago
Lancaster General Health Lancaster, United States Full time**Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during incr ...
-
ED Customer Service Specialist
3 weeks ago
Lancaster General Health Lancaster, United States Part time**Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during incr ...
-
Clinical Service Specialist Lincoln
1 week ago
Lancaster General Lancaster, United States Full time**Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of ...
-
Clinical Service Specialist Lincoln
1 week ago
Lancaster General Lancaster, United States Full timeSummary · Job Description · POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinatin ...
-
Customer Service Specialist-Neurology
3 days ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeSummary · Full time CSS position in a busy multi department office. Hours Monday thru Friday 7:00-5:30 (hours vary) No weekends No holidays. · Job Description · HOURS: Full Time 40/hrs/wk- Monday through Friday 7:00am- 5:30pm No weekends or holidays · POSITION SUMMARY: Provid ...
-
Patient Financial Services Customer Service Specialist I
36 minutes ago
Lancaster General Lancaster, United StatesSummary · Job Description · POSITION SUMMARY: To provide excellent customer service to all of our customers. This position includes answering customer calls and questions, being responsible to collect on self-pay and self-pay residual accounts, completing research to answer and r ...
-
Lancaster General Lancaster, United States**Summary** · **Job Description** · **POSITION SUMMARY:** To provide excellent customer service to all of our customers. This position includes answering customer calls and questions, being responsible to collect on self-pay and self-pay residual accounts, completing research to ...
-
Lancaster General Lancaster, United StatesSummary · Job Description · POSITION SUMMARY: To provide excellent customer service to all of our customers. This position includes answering customer calls and questions, being responsible to collect on self-pay and self-pay residual accounts, completing research to answer and r ...
-
Customer Service Specialist- Eichenlaub and May
3 weeks ago
Lancaster General Health Lancaster, United States Full timeSummary · FTE 1.0 · No weekends or holidays · One evening on M-W · M-W 7AM-715PM · TH-F 7AM-5PM · Job Description · HOURS: 40/hrs/wk -One evening on M-W- M-W 7AM-715PM- TH-F 7AM-5PM · No weekends or holidays · POSITION SUMMARY: Provides complete and accurate patient scheduling, r ...
-
Lancaster General Health Lancaster, United States Part timeSummary · FTE: .5 · 20 Hours weekly · Monday-Friday 7AM-5PM · Some evenings M-W until 7:15PM · No holiday · No weekend · Job Description · HOURS: Part Time- Hours will fall between Monday- Friday 7:00am - 5:00pm. Occasional evenings Monday through Wednesday until 7:15pm · POSITIO ...
-
Lancaster General Health Lancaster, United States Full time**Summary** · Two locations, Lancaster and Lititz. Department hours are Monday through Friday, day shift, rotating weekly schedule. · **Job Description** · **HOURS** : Full Time 40/hrs/wk- Monday through Friday. Day shift with rotating weekly schedule. · **POSITION SUMMARY:** Pro ...
-
Clinical Service Specialist Manor Ridge
1 week ago
Lancaster General Lancaster, United States Full time**Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of ...
-
Lancaster General Lancaster, United States Full timeSummary · Monday through Friday with 8 hour shifts between the hours of 7am to 5:30pm. No weekends, no holidays. Occasional travel to satellite offices may be possible. · Job Description · HOURS: 40/hrs/wk- Monday through Friday with 8 hour shifts between the hours of 7:00am ...
ED Customer Service Specialist - Lancaster, United States - Lancaster General Health
Description
SummaryJob Description
POSITION SUMMARY:
Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during increased volumes, with complex patients or medical/social situations.
HOURS:
Part Time (20 hours/week)
Hours vary between 6:45A-3:15P EOW/
EOH
LOCATION:
Lancaster General Hospital-Lancaster,
PA
SIGN ON BONUS:
$500 (external applicants only)
ESSENTIAL FUNCTIONS:
Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
SECONDARY FUNCTIONS:
The following duties are considered secondary to the primary duties listed above:
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Benefits At A Glance:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce.
All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity.
Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
ED Customer Service Specialist professionals in Lancaster
-
Michelle Hedden
Solar installer, Home lift installer
-
Dianna Doster
Customer Service Assistant
-
Samuel Davis
Dependable, reliable , consistent and dedicated to the quality of my work performance as a team play ...
-
James Frees
Experienced BOH Worker
-
Shai Wagner
Waitress
-
hillary cruz
Clinical Medical Assistant/Data Bookkeeper