- Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.
- Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed.
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
- Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
- Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
- Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.
- Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patients medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
- Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
- Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
- Demonstrates ability to register unscheduled patients requiring a full financial clearance.
- Completes assigned patient scheduling and registration work queues according to performance standards.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- For LGHP, this role may necessitate occasional regional travel.
- High School Diploma or equivalent (GED).
- One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One year experience with basic keyboarding, personal computer use, and other office setting equipment.
- For Regional Positions only Valid drivers license is required.
- One year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).
- One year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
- Previous Epic or equivalent Electronic Medical Record experience.
- Sit: Frequently
- Stand: Frequently
- Walk: Frequently
- Bend: Occasionally
- Push: Occasionally
- Pull: Occasionally
- Kneel/Squat: Rarely
- Reach: Occasionally
- Twist: Occasionally
- Balance: Rarely
- Climb: Rarely
- Vision
- Hearing
- % Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
-
Customer Service Specialist- The Heart Group
1 week ago
Lancaster General Health Lancaster, United States**Summary** · 1.0 FTE, 40 hours per week, eight hour shifts with hours between 7AM and 6PM, Monday - Friday, no weekends, no holidays. · **HOURS**:40/hrs/wk · - 8 hour shifts with office hours between 7:00am and 6:00pm. Monday through Friday. No weekends or holidays. · ***:Provid ...
-
Aurora Technologies Lancaster, United StatesWe are looking for two employees for the department of Medium and Low Voltage Distribution Networks in the Surface area of the Department of Electrical Systems and Services. The position is full-time (38 hours) or part-time, with a salary according to pay group 10 TV-N Berlin (3, ...
-
Advanced Heart Failure Cardiologist
2 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeAdvanced Heart Failure Cardiologist · Summary · Job Description · The Heart Group of Penn Medicine Lancaster General Health is seeking a full-time BC/BE Advanced Heart Failure Cardiologist to join the team in an inpatient and outpatient setting. As part of a highly productiv ...
-
Advanced Imaging Cardiologist
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeAdvanced Imaging Cardiologist · Summary · Full time Advanced Imaging Cardiologist position. Job Description · Job DescriptionThe Heart Group of Penn Medicine Lancaster General Health is seeking a full-time BC/BE Cardiologist with fellowship training in Advanced Cardiac Im ...
-
OBGYN Generalist and Laborist
1 week ago
Stratton Group LLC Lancaster, United States Full timeLargest OBGYN group in Lancaster County, PA is looking for a Laborist, an OBGYN Generalist, a CNM and an NP. This well-established group is consistently voted best OBGYN group in the County and is over 50 years old. They currently employ 15 OBGYN physicians, 5 NPs, and 11 CNMs. T ...
-
service technician
17 hours ago
Canteen Lancaster, United States Full timeCanteen We are hiring immediately for full time SERVICE TECHNICIAN positions. · Location : Canteen Lancaster LaSalle Avenue, Lancaster, PA 17601 Note: online applications accepted only. · Schedule : Full time schedule. Monday through Friday, 7:00am - 3:00pm; rotating weekends ...
-
Kaiser Lancaster, United States StandardJob Summary: · Manages a single department or multiple small departments providing ambulatory patient care services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum which comply with local, state, ...
-
General Cardiologist
5 days ago
Penn Medicine Lancaster General Health Lancaster, United StatesPenn Medicine – The Heart Group of Lancaster General Health is seeking a full-time BC/BE General Cardiologist to provide high level and patient-centered Cardiology care in both an inpatient and outpatient setting. The Heart Group is one of the premier Cardiology practices in Lanc ...
-
General Cardiologist needed in Lancaster, PA
22 hours ago
Penn Medicine Lancaster, United StatesPenn Medicine - The Heart Group of Lancaster General Health is seeking a full-time BC/BE General Cardiologist to provide high level and patient-centered Cardiology care in both an inpatient and outpatient setting. The Heart Group is one of the premier Cardiology practices in Lanc ...
-
Advanced Heart Failure Cardiologist
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeThe Heart Group of Penn Medicine Lancaster General Health is seeking a full-time BC/BE Advanced Heart Failure Cardiologist to join the team in an inpatient and outpatient setting. · As part of a highly productive cardiology group consisting of 29 physicians our heart failure team ...
-
General Cardiologist
3 weeks ago
Lancaster General Health Lancaster, United States**Summary** · **Job Description** · Penn Medicine - The Heart Group of Lancaster General Health is seeking a full-time BC/BE General Cardiologist to provide high level and patient-centered Cardiology care in both an inpatient and outpatient setting. The Heart Group is one of the ...
-
General Cardiologist
3 weeks ago
Lancaster General Health Lancaster, United States**Summary** · General Cardiologist positions with shared call · **Job Description** · Job Description · Penn Medicine - The Heart Group of Lancaster General Health is seeking a full-time BC/BE General Cardiologist to provide high level and patient-centered Cardiology care in both ...
-
Advanced Imaging Cardiologist
3 weeks ago
Lancaster General Lancaster, United StatesSummary · Full time Advanced Imaging Cardiologist position. · Job Description · Job Description · The Heart Group of Penn Medicine Lancaster General Health is seeking a full-time BC/BE Cardiologist with fellowship training in Advanced Cardiac Imaging to provide high level and pat ...
-
Recreational Therapist Lancaster, California
1 week ago
Body Fit Plus Inc Lancaster, United StatesBody Fit Plus is hiring for correctional facility in Lancaster, California. · Job Details: Recreational Therapist · Location : Correctional Facility in Lancaster, California · Pay Rate $61 to $67 Per Hour + Quarterly Bonus · Schedule : 6 to 9 months Full Time Contract Eligible fo ...
-
Non-Invasive Cardiologist
2 days ago
Penn State Health Lancaster, United StatesPenn State Health Medical Group · Location : US:PA:Lancaster · Work Type : Full Time · FTE : 1.0 · Shift : Varied · Hours : Varied · Recruiter : Please contact Patty Shipton at for additional information. · Non-Invasive Cardiologists · Penn State Health Lancaster Medical Center ...
-
Seasonal Sales Associate
1 week ago
Groupe Dynamite Lancaster, United States** Seasonal Sales Associate - Garage Clothing - Park City Center** · **Job Category****:** Sales Operations & LP **Requisition Number****:** SEASO006062 Showing 1 location **Job Details** · **Description** · Seize the opportunity to join a global fashion retailer with two bran ...
-
Pacemaker Technician
3 weeks ago
Lancaster General Health Lancaster, United States Full timeSummary · .8 FTE, Monday thru Friday, 0800 to 1630, no weekends, evenings or holidays. Location - The Heart Group, with opportunity to cross-train for LGH Pacemaker Department. · Job Description · HOURS: Monday-Friday 32/hrs/wk; 8:00am - 4:30pm. No weekends, evenings, or holidays ...
-
LPN Licensed Practical Nurse
3 weeks ago
Penn State Milton S. Hershey Medical Center Lancaster, United States* $5,000 SIGN-ON BONUS - eligible to those that qualify * · Penn State Health - Penn State Health Community Medical Group · Location: US:PA:Lancaster · Work Type: Full Time · FTE: 1.00 · Shift: Varied · Hours: Days; evenings · SUMMARY OF POSITION: · Working as a Licensed Practica ...
-
Lancaster, PA Maintenance Mechanic
1 week ago
East Penn Manufacturing - Deka Batteries Lancaster, United StatesGet to know East PennEast Penn is a stable, essential employer, that has been a successful company for the past 76 yearsAt East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to culti ...
-
LPN Licensed Practical Nurse
5 hours ago
Penn State Health Lancaster, United States*****$5,000 SIGN-ON BONUS - eligible to those that qualify ***** · **Penn State Health** - **Penn State Health Community Medical Group** · **Location:** US:PA:Lancaster · **Work Type:** Full Time · **FTE:** 1.00 · **Shift:** Varied · **Hours:** Days; evenings · **Recruiter Contac ...
Customer Service Specialist- The Heart Group - Lancaster, United States - Penn Medicine Lancaster General Health
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
POSITION SUMMARY:
Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies
Software: Microsoft Office Products, clinical information system
PHYSICAL REQUIREMENTS
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-%
Body Position/Movement :
Lifting: Degree of physical exertion is:
Moderate , exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Sensory Abilities specifically required:
PHYSICAL ENVIRONMENT
WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
Benefits At A Glance:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.