- Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.
- Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed.
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
- Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
- Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
- Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.
- Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
- Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
- Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
- Demonstrates ability to register unscheduled patients requiring a full financial clearance.
- Completes assigned patient scheduling and registration work queues according to performance standards.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- For LGHP, this role may necessitate occasional regional travel.
- High School Diploma or equivalent (GED).
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
- For Regional Positions only - Valid driver's license is required.
- One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
- Previous Epic or equivalent Electronic Medical Record experience.
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
-
Doctor for occupational medicine
2 weeks ago
Cascade Ventures Grantley, United StatesAbout the Company · With more than 3,500 employees, including over 800 occupational physicians, we are the largest external service provider in the field of occupational safety, occupational medicine, and occupational health care in Germany. · We support over companies, facilitie ...
-
Lancaster General Health Lancaster, United States**Summary** · Two locations, Lancaster and Lititz. Department hours are Monday through Friday, day shift, rotating weekly schedule. · **HOURS**: Full Time 40/hrs/wk · - Monday through Friday. Day shift with rotating weekly schedule. · ***:Provides complete and accurate patient sc ...
-
Occupational Medicine Physician
1 week ago
WellSpan Health New Holland, United StatesOccupational Medicine Physician - Lancaster · Location: Ephrata Community Hospital, New Holland, PA · Schedule: Full Time · Sign-On Bonus Eligible · Remote/Hybrid · Regular · Express Your Interest · See More Events · General Summary · Provides professional medical care to patient ...
-
Occupational Therapist Assistant
2 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Part timePOSITION SUMMARY: · Assists the Occupational Therapist in patient-related activity by performing Occupational Therapy procedures which are delegated by the Occupational Therapist and which are commensurate with a Certified Occupational Therapist Assistant's education preparation ...
-
HCRC Staffing Lancaster, United States Full timePhysical Med and Rehab Physician OR Neurologist Lancaster, PA · We are seeking a compassionate Interventional Pain, PM&R, and/or Neurology Physician to join our medical practice in the Lancaster, PA area. We value our patients and truly want to listen to them and offer comprehen ...
-
Emergency Medicine
3 weeks ago
US Acute Care Solutions Lancaster, United StatesEmergency Medicine - Physician · career · / / / Emergency Medicine - Physician · Emergency Department · ED Volume: 22,000 · 12 beds with an additional trauma/resuscitation room · Available services include: Full lab, CT, MRI, ultrasound · Telestroke equipped · Cerner EMR Char ...
-
Home Health Occupational Therapist
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Part timePOSITION SUMMARY: · It is the function of the Occupational Therapist to evaluate and provide treatment to patients of the agency that have been referred by the physician for evaluation and treatment of physical and/or psychosocial dysfunction. ESSENTIAL FUNCTIONS: Qualified ind ...
-
Home Health Occupational Therapist
1 week ago
Lancaster General Lancaster, United StatesSummary · Job Description · POSITION SUMMARY: It is the function of the Occupational Therapist to evaluate and provide treatment to patients of the agency that have been referred by the physician for evaluation and treatment of physical and/or psychosocial dysfunction. · ESSENTIA ...
-
Part Time Custodian
1 week ago
Penn Manor School District Lancaster, United States Part timePosition Type: Maintenance/Custodial/9 month Custodian - part time - 180 daysDate Posted: 5/28/2024Location: Pequea Elementary SchoolClosing Date: 06/11/20242nd Shift Custodian - Part Time Starting Salary/Pay: $15.00 per hour plus $0.50/hr shif differenctial Hours: Part-time 9 mo ...
-
Licensed Practical Nurse
1 week ago
Medcor Lancaster, United States Part timeMedcor is looking to hire a Licensed Practical Nurse part-time to be the Clinic Manager in our employer based, occupational health clinic in Lancaster, PA.This position would be 24 hours per week. Monday & Wednesday 6:00am-2:30pm, Friday 6:00pm-2:30am. · The position's responsib ...
-
Food Service Worker
4 days ago
Penn Manor School District Lancaster, United StatesPosition Type: · Food Service/Food Service Worker - Part Time · Date Posted: · 4/29/2024 · Location: · Manor Middle School · Closing Date: · 05/31/2024Starting Salary/Pay: $14.00 for school year. · Hours: Part-time, Monday - Friday, at Manor MS, up to 177 days per school year - 7 ...
-
Food Service Worker
4 days ago
Penn Manor School District Lancaster, United StatesPosition Type: · Food Service/Food Service Worker - Part Time · Date Posted: · 4/29/2024 · Location: · District Wide · Closing Date: · 05/31/2024Starting Salary/Pay: $14.00/hr · Hours: Part-time, Monday - Friday, 7:15 a.m. - 1:30 a.m. at Penn Manor HS, Eshleman Elementary, Manor ...
-
Clinical Specialist, CRM
6 days ago
Abbott Laboratories Lancaster, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Concentra Lancaster, PA, United States Full timeOverview: Are you ready to take your Advanced Practice Clinician career to new heights in southeast central Pennsylvania? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients in our Occupational M ...
-
Occupational Therapist
3 weeks ago
Lancaster General Lancaster, United StatesSummary · This is a full time (1.0 FTE) Occupational Therapist position. Standard schedule is 8am - 4:30pm M-F with the expectation to work 1 weekend per month. All full time staff have to work rotational holidays. When working weekend shifts there is a 15% differential and thera ...
-
Nurse Practitioner/ Physician Assistant
3 weeks ago
Lancaster General Health Lancaster, PA, United States Part timeSummary · Job Description · Penn Medicine Lancaster General Health Physicians - Occupational Medicine seeks a Physician Assistant or Nurse Practitioner to join our team of medical providers serving the local employer community. This position supports all aspects of medical care r ...
-
Concentra Lancaster, PA, United States Full timeAt Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients in our Occupational Medicine focused centers in Lancaster, PA and York, PA. Our mission is to improve the health of America's workforce, one pat ...
-
Occupational Therapist
3 weeks ago
Lancaster General Lancaster, United States Full timeSummary · Job Description · POSITION SUMMARY: The purpose of the Occupational Therapist position is to practice the art of occupational therapy in accordance with the physician's instructions and Code of Ethics of the profession. Patient care includes care to patients in the foll ...
-
Clinical Assistant-Kissel Hill Outpatient Center
3 weeks ago
Lancaster General Lancaster, United States Full timeSummary · varied shift minimal weekends, no holidays, rotating evenings · Job Description · M-T 8a-8p and F 8a-5p · POSITION SUMMARY: To provide clinical support services to patients in a provider's office under the supervisor and direction of a provider and/or licensed nurse. Pa ...
-
Licensed Practical Nurse
3 weeks ago
Medcor Lancaster, United StatesMedcor is looking to hire a Licensed Practical Nurse part-time to be the Clinic Manager in our employer based, occupational health clinic in Lancaster, PA.The clinic operates Monday-Friday, 3 shifts per week, 6:00am-2:30pm. · Are you a nurse looking to get out of the ER and int ...
Customer Service Specialist- Occupational Medicine - Lancaster, United States - Lancaster General Health
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Summary
Two locations, Lancaster and Lititz. Department hours are Monday through Friday, day shift, rotating weekly schedule.
Job Description
HOURS :
Full Time 40/hrs/wk- Monday through Friday. Day shift with rotating weekly schedule.
POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Benefits At A Glance:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce.
All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity.
Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare).
Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.
Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region.
Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.