Jobs
>
Lancaster

    WIC Customer Service Specialist - Lancaster, United States - Community Action Partnership of Lancaster County inc

    Default job background
    Description

    Job Description

    Job Description

    JOB SUMMARY

    Position Title: Customer Service Specialist

    Program: WIC Health and Nutrition Impact Team

    Classification: Permanent/Full-Time/Hourly

    DUTIES AND RESPONSIBITIES

    • Answer incoming calls using a multi-line phone system, responding to the needs of customers with consistently excellent customer service, mail reminder letters and other necessities. paperwork to customers; communicate with the Supervisor regarding appointment availability.
    • Greet customers in a pleasant, professional manner and coordinate reception area activities, including the check-in process, calling customers who miss appointments, and pulling files for the following day.
    • Verify identity and residency, determine income eligibility, conduct motor voter and immunization contacts.
    • Respond to requests for verification of certification (VOC), online applications, custody changes, and referrals from healthcare providers and other agencies in the community.
    • Perform anthropometric measurement and hematological testing when trained.
    • Provide information on proxy authorization and responsibilities and schedule appointments for endorsers that request to assign a proxy.
    • Accurately verify customer's information prior to loading benefits on the EBT card if applicable.
    • Issue Farmers Market checks to eligible customers.
    • Communicate the need for an interpreter with the WIC Director or Supervisor when scheduling or rescheduling a hearing-impaired customer.
    • Document all information in MIS and participant charts according to policy; maintain proficiency on MIS and all relevant WIC policies and procedures.
    • Assist coworkers with pulling and filing charts daily.
    • Check and respond to Outlook messages frequently throughout the day.
    • Insure the confidentiality of customer records and CAP/WIC information.
    • Serve as a source of information regarding the WIC and other CAP programs, healthcare providers, social service agencies and other food/nutrition resources in the community.
    • Encourage cooperation between customers and staff by acting as a role model for good customer service and teamwork.
    • Commit to and follow the mission of CAP and its core values.
    • Execute other work-related duties, including flexible clinic assignments, deemed necessary by the WIC or CAP supervisors.

    EDUCATION/EXPERIENCE REQUIREMENTS

    • High school diploma or GED required.
    • WIC experience preferred.
    • Bilingual English/Spanish preferred
    • Professional customer service and communication skills
    • Flexibility and ability to multi-task
    • Strong attention to detail
    • Strong critical thinking and problem-solving skills
    • Competent word processing and computer skills
    • Ability to function within a team, keeping others informed of projects and issues in a clear, concise manner.
    • Self-motivation and ability to work independently.
    • Strong organizational skills

    **Please see attached for full job description**

    WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

    • Sign-on Bonus
    • Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
    • Generous number of PTO Days banked per year.
    • Paid Parental Leave
    • Tuition Reimbursement
    • Employer- Assisted First Time Homebuyer Program

    Equal Employment Opportunity

    CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

    Americans with Disabilities Act

    Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.



  • NovaCare Rehabiliation Lancaster, Pennsylvania, United States Permanent

    Overview: · When patients enter our center in Lancaster, PA we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk ...


  • Penn Medicine Lancaster General Health Lancaster, United States Full time

    Summary · 1.0 FTE, Day Shift, Monday-Friday, 8:30 AM-5:00 PM. No On-Call, Holidays, or Weekends. · Job Description · HOURS:40/hrs/wk- Monday through Friday 8:30am- 5:00pm. No on call, holidays or weekends · POSITION SUMMARY: Provides complete and accurate patient scheduling, ...


  • Lancaster General Lancaster, United States Full time

    Summary · 1.0 FTE, Day Shift, Monday-Friday, 8:30 AM-5:00 PM. No On-Call, Holidays, or Weekends. · Job Description · HOURS:40/hrs/wk- Monday through Friday 8:30am- 5:00pm. No on call, holidays or weekends · POSITION SUMMARY: Provides complete and accurate patient scheduling, ...


  • Penn Medicine Lancaster General Health Lancaster, United States Full time

    POSITION SUMMARY: · Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effec ...


  • Penn Medicine Lancaster General Health Lancaster, United States Full time

    POSITION SUMMARY: · Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effec ...


  • Lancaster General Lancaster, United States

    **Summary** · **Job Description** · **POSITION SUMMARY:** To provide excellent customer service to all of our customers. This position includes answering customer calls and questions as well as being responsible to collect on self-pay and self-pay residual accounts. · **Monday-Th ...


  • Lancaster General Health Lancaster, United States Full time

    **Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during incr ...


  • Lancaster General Health Lancaster, United States Part time

    Summary · Job Description · POSITION SUMMARY: Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during increased volume ...


  • Lancaster General Health Lancaster, United States Part time

    **Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency Department. Capable of coordinating and communicating effectively during incr ...


  • Lancaster General Lancaster, United States Full time

    **Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of ...


  • Lancaster General Lancaster, United States Full time

    Summary · Job Description · POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinatin ...


  • Lancaster General Lancaster, United States

    **Summary** · **Job Description** · **POSITION SUMMARY:** To provide excellent customer service to all of our customers. This position includes answering customer calls and questions, being responsible to collect on self-pay and self-pay residual accounts, completing research to ...


  • Lancaster General Lancaster, United States

    Summary · Job Description · POSITION SUMMARY: To provide excellent customer service to all of our customers. This position includes answering customer calls and questions, being responsible to collect on self-pay and self-pay residual accounts, completing research to answer and r ...


  • Lancaster General Health Lancaster, United States Part time

    Summary · FTE: .5 · 20 Hours weekly · Monday-Friday 7AM-5PM · Some evenings M-W until 7:15PM · No holiday · No weekend · Job Description · HOURS: Part Time- Hours will fall between Monday- Friday 7:00am - 5:00pm. Occasional evenings Monday through Wednesday until 7:15pm · POSITIO ...


  • Lancaster General Health Lancaster, United States Full time

    **Summary** · Two locations, Lancaster and Lititz. Department hours are Monday through Friday, day shift, rotating weekly schedule. · **Job Description** · **HOURS** : Full Time 40/hrs/wk- Monday through Friday. Day shift with rotating weekly schedule. · **POSITION SUMMARY:** Pro ...


  • Lancaster General Health Lancaster, United States Full time

    Summary · FTE 1.0 · No weekends or holidays · One evening on M-W · M-W 7AM-715PM · TH-F 7AM-5PM · Job Description · HOURS: 40/hrs/wk -One evening on M-W- M-W 7AM-715PM- TH-F 7AM-5PM · No weekends or holidays · POSITION SUMMARY: Provides complete and accurate patient scheduling, r ...


  • Lancaster General Lancaster, United States Full time

    **Summary** · **Job Description** · **POSITION SUMMARY:** Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of ...


  • Lancaster General Lancaster, United States Full time

    Summary · Monday through Friday with 8 hour shifts between the hours of 7am to 5:30pm. No weekends, no holidays. Occasional travel to satellite offices may be possible. · Job Description · HOURS: 40/hrs/wk- Monday through Friday with 8 hour shifts between the hours of 7:00am ...


  • Penn Medicine Lancaster General Health Lancaster, United States Full time

    SummaryJob DescriptionPOSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and ...


  • Penn Medicine Lancaster General Health Lancaster, United States Full time

    Summary · Full time position, Monday through Friday. No weekends, no Holidays, hours range from 8am -5pm depending on business needs. We are a large multi-specialty practice. Currently supporting 17 Surgeons and 9 APPs. This CSS may need to rotate on occasion to our satellite of ...