Sales Coordinator - LAKE FOREST, United States - Grainger Businesses

Description

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-CertifiedTM company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function:

The Sales Coordinator provides support to sales team members who are aligned to contractual customers. Sales Coordinators manage between 15-30 track codes with approx$150M in revenue. The purpose of the role is to shift non-selling activities away from our sales partners, enabling them to reallocate their time to strategic selling activities, resulting in sales growth. Sales Coordinators assist with contractual reoccurring reporting, contractual pricing coordination, track code maintenance, strategic content development, and pre/post order support. The Sales Coordinator is responsible for

fostering significant business partnerships with all levels of leadership and collaborates with multiple cross functional teams to improve the customer and seller experience.

Principal Duties & Responsibilities:

• Supports 2-5 sellers; strategic partner in managing approx. $150M in sales.
• Provides seller support for large contract customers (such as National Accounts,
• Healthcare, GPOs, Channel Business, Gov't, AGI, Multi-Family Housing) in regards to
• CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business.
• Practices critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks.
• Acts as a liaison between cross functional departments such as Quotes, Cross
• Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager,
• Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments.
• Uses data to articulate customer story and/or works to address inconsistencies or anomalies.
• Assist in RFQs, Large Bid Pricing, and Contractual CSP
• Assist in creation of quarterly business review reporting
• Assist in creating and maintaining monthly, contractual, customer facing reporting
• Assist in mass account creation and/or deactivation
• Assist in large account list match projects; ebusiness integrations
• Creates Track Code, manages proper alignment for account, sub and track level
• Manages contractual Diversity reporting; manages entering financial information in Customer's portal
• Coordinate the development content and materials to communicate customer

strategy & opportunities to local DSM, AMs, & FARs

• Tracking and follow up as it relates to implementation project plans adoption after

CEM disengagement as well as seller based project plans (Pre and post

implementation)

• Leverages learnings to create/maintain thorough, accurate and detailed

documentation to establish repeatable processes

• Understands and utilizes ongoing sales policies and precisely adapts to changes.
• Shares best practices with peers and serves as a coach or trainer for newly hired team

members.

• Facilitates meetings with internal and/or external business partners while

demonstrating professionalism, sound judgment, tact and diplomacy.

Preferred Education & Experience:

• Possess the technological capabilities to efficiently navigate the Grainger systems and

software packages to support customers. (SAP/SOE, MS Office (Excel, Access) MS

Outlook, SalesForce, Keepstock Dashboard, etc.)

• Ability to influence without authority and negotiates to make sound decisions and

drive for best results while minimizing risk to the company.

• Ability to stay with a position or plan of action until desired result is achieved or is no

longer reasonably attainable.

• Practices agility while working in fast paced environment and leads with Continuous

Improvement mindset in regards to opportunities within processes and technologies.

• Ability to multi-task, handle multiple priorities with agility and perform in fast-paced,

high volume environment.

• Strong decision making, solution focused and troubleshooting skills.
• Business acumen and knowledge of MRO industry.

Work Environment:

• Self-driven team member who can work independently but also thrives in team

atmosphere. Takes general direction from Supervisor.

• Ability to multi-task in high-paced environment and maximize use of time and

resources to deliver effective solutions.

• Minimal travel required

Impact:

• The Sales Coordinator plays an integral role in the daily operations and success of our contractual

customers. Sales Coordinators are key partners and quickly become embedded into the overall

strategy while partnering with the aligned Sales partner.

• Sales Coordinators handle multiple diverse/complex tasks. This individual is tasked with making

decisions and executes in relation to the strategic guidelines put in place by the aligned contractual

seller. Sales Coordinators are tasked with working with multiple business partners, knowledge or

multiple different department policies and processes and asked to interpret those policies to make

the best decision for the customer and Grainger.

• The Sales Coordinator plays an integral role in helping managing approx. $150M in sales. The

Sales Coordinator

Working Relationships:

• The Sales Coordinator has limited interactions with external manufacturers and customers.
• The Sales Coordinator partners internally with team members at various levels of the organization,

up to Director level, on the following teams:

• Aligned Contractual Seller/DSM/Director/RSVP, Quotes, Cross Referencing, Customer Life-

Cycle Project Manager, Contract Enablement Manager, Reporting & Analytics, New

Account/Customer Information, Customer Coverage, Keepstock, Sourcing, Customer

Service/Specialized Customer Support, Supply Chain, Financial Services (Credit, Collections &

Billing), Ebusiness, Pricing Execution, Merchandising, & Marketing.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.