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Gilbert

    Front Desk Manager - Gilbert, United States - Paw Commons Pet Resort

    Paw Commons Pet Resort
    Paw Commons Pet Resort Gilbert, United States

    1 week ago

    Default job background
    Description
    Front Desk Manager


    Core Objectives:
    Oversees the day-to-day operations in direct relation to pet care standards & policies of the front desk, standards, and policies
    Facilitates training for new hires in conjunction with the workflow and best practices
    Leads the initiative for sick or injured animals in our care, communicating directives with customers & delegates for directives and updates
    Provides communication with management regarding challenges and opportunities within the facility about the front desk
    Coordinates efforts with the Grooming/Reservations Manager to ensure that the groom book and groom room are in good order
    "Three-day audit" looking forward to the upcoming schedule and auditing/making corrections with communication to booking errors with the operator
    Daily management of the "manager list of schedules" to ensure accuracy of groomer schedules.


    Scope of Duties:


    Under the direction of the management team, the Front Management will role model the front desk role for new hires and aspiring talent.

    Direct narratives and positioning of deck back-of-the-house staff to isolate areas of support and effectively manage workflow and bottlenecks.

    Have direct communication with clients and managers about care efforts for dogs that fall ill or get injured in our guardianship.


    Reports to:
    General Manager, Assistant Managers


    Partners:
    Pet Care Managers


    Delegates:
    Front Desk Agents


    Required Soft Skills:
    Open & effective communicator
    Transparency
    Adaptability
    Flexibility
    Listening
    Appreciation & Encouragement
    Disciplined
    Time Management
    Accountability
    Ability to work and find success through constructive feedback


    Required Hard Skills:
    Excellence in customer service
    Strategic planning & organization
    Organization in documentation & execution of objectives
    High Proficiency in Microsoft platforms; Outlook, Excel, MS Forms, Teams
    Proficiency in Gingr
    Data analysis
    Cash reconciliation


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