Front Desk Manager - Scottsdale, United States - CIVANA Wellness Resort & Spa

CIVANA Wellness Resort & Spa

Verified Company

Scottsdale, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it.

The CIVANA model is shaped by a wellness philosophy that serves everyone:

happiness first, healthiness always.

This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

2023 USA Today 10Best Readers' Choice Award Top 10 Best Spa Resort
2022 Travel & Leisure World's Best Award #5 Top Domestic Destination Spa
2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award Top 10 Best Wellness Retreat
2022 Conde Nast Traveler Reader's Choice Award Top Destination Spa in the US
2022 US News & World Report, Best Hotels in the USA #11 in Phoenix and #14 in Arizona
2022 OpenTable, Diners' Choice Award for Terras
2021 Conde Nast Traveler Reader's Choice Award #5 Destination Spa in the US and named as a winner in the world's best destination spa list
2021 Travel & Leisure World's Best Award #4 Top Domestic Destination Spa
2020 Travel & Leisure World's Best Award #3 Top Domestic Destination Spa
2020 Conde Nast Traveler Reader's Choice Award #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
2020 TripAdvisor Traveler's Choice Award
U.S. News & World Report Top 30 Wellness Destination Worldwide
AAA Four Diamond Rating
2020 AAA Inspector's Best of Housekeeping Award

WHY YOU'LL LOVE WORKING AT CIVANA
- _ Complimentary access to wellness classes & programming_
- _ Team member referral bonus_
- _ Affordable health insurance starting the 1st of the month following hire date_
- _ Generous Team Member & Friends & Family Resort rates and discounts_
- _ 401K Matching_

**_
This is a Regular Full-Time position._**As a Front Desk Manager, you will be responsible for:

Select, supervise, delegate responsibility and provide training for all Guest Experience Specialists, Concierge, and Transportation team members
Meet regularly and provide feedback to staff members to ensure that individual and departmental performance goals are being accomplished.
Create and manage departmental schedules to ensure balanced use of staffing resources and appropriate coverage for all areas.
Develop and update standard operating procedures, training manuals, and policies for all front office operations. Ensure information is accurate and team members complete as needs change and processes evolve.
Perform functions for various departmental positions as needed, according to operational demands.
Initiate incentive programs and recognition activities to keep staff motivated and engaged.
Supports the Guest Experience operations when necessary to ensure exemplary service is provided

Requirements:

QUALIFICATIONS