Front Desk Manager - Gilbert, United States - Paw Commons Pet Resort

Description

Front Desk Manager


Core Objectives:
Oversees the day-to-day operations in direct relation to pet care standards & policies of the front desk, standards, and policies
Facilitates training for new hires in conjunction with the workflow and best practices
Leads the initiative for sick or injured animals in our care, communicating directives with customers & delegates for directives and updates
Provides communication with management regarding challenges and opportunities within the facility about the front desk
Coordinates efforts with the Grooming/Reservations Manager to ensure that the groom book and groom room are in good order
Three-day audit looking forward to the upcoming schedule and auditing/making corrections with communication to booking errors with the operator
Daily management of the manager list of schedules to ensure accuracy of groomer schedules.


Scope of Duties:

Under the direction of the management team, the Front Management will role model the front desk role for new hires and aspiring talent.

Direct narratives and positioning of deck back-of-the-house staff to isolate areas of support and effectively manage workflow and bottlenecks.

Have direct communication with clients and managers about care efforts for dogs that fall ill or get injured in our guardianship.

Reports to:
General Manager, Assistant Managers


Partners:
Pet Care Managers


Delegates:
Front Desk Agents


Required Soft Skills:
Open & effective communicator
Transparency
Adaptability
Flexibility
Listening
Appreciation & Encouragement
Disciplined
Time Management
Accountability
Ability to work and find success through constructive feedback


Required Hard Skills:
Excellence in customer service
Strategic planning & organization
Organization in documentation & execution of objectives
High Proficiency in Microsoft platforms; Outlook, Excel, MS Forms, Teams
Proficiency in Gingr
Data analysis
Cash reconciliation