- Greet and register guests in a friendly manner
- Assist in taking reservations, pre-registrations, and room blocking
- Assist large groups upon arrival
- Assist guests in finding dining, shopping, and other "hidden gems" nearby
- Be the first to handle and resolve guest issues
- Process payments according to procedure
- Upsell additional facilities and services
- Performs all check-out tasks
- Ensure all cash, checks, and credit card balances at the end of each shift
- Answer questions and cater to any guests needs
- Communicate internally with other departments when necessary to resolve a guest concern or request
- Additional tasks may be assigned at any given time
- High school Diploma or equivalent
- Hotel Front Desk experience preferred
- Experience with hotel reservations software
- Experience with Microsoft Windows
- Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- Positive, upbeat demeanor
- Excellent communication and organizational skills
- Team-oriented
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
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Front Desk Agent - Glendale, United States - Arbor Lodging Management
Description
Job Type
Full-time
Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Qualifications:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Salary Description
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