Hotel Front Desk Agent - Tempe, United States - Crestview Management, LLC

Crestview Management, LLC

Verified Company

Tempe, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Hotel Front Desk Agent:

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns.

The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

Greet guests and check them in and out of the hotel.
Answer phone calls and respond to guest inquiries.
Handle guest requests and concerns in a timely and professional manner.
Provide information about the hotel and its amenities.
Assist with room reservations and changes.
Process payments and maintain accurate records.
Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
Perform other duties as assigned by management.

Requirements:

High school diploma or equivalent
Previous experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills
Ability to work flexible hours, including nights, weekends, and holidays.
Proficient in Microsoft Office and hotel reservation software
Ability to multitask and prioritize tasks effectively.
Strong attention to detail and organizational skills
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.