Front Desk Agent - Mesa, United States - Holiday Inn
Description
Responsibilities of a Front Desk Agent:
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process checkins and checkouts, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follow all IHG Brand Standard compliancy
- Accountable for accurately balancing all revenue sources and completing daily financial reports.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by upselling rooms and amenities.
- Follow policies and standards when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adhere to an atmospheric checklist to help make the front desk aesthetically pleasing, including laundry functions as directed.
- Identifies and resolves problems in a timely manner.
- All other duties as assigned.
Qualifications
- Experience in the hotel industry, IHG preferred
- Customer Service experience
- Ability to work Weekends and Holidays
- Availability to work each day of the week
- Ability to carry and lift of files and office items up to 30 lbs.
Material/Equipment Used
- Standard office equipment including but not limited to: computer, telephone, copier, cash register, PC, and fax machine
Pay:
$ $18.00 per hour
Expected hours:
per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hospitality: 1 year (required)
Work Location:
In person
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