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    Front Desk Agent - Glendale, United States - OCI Hospitality

    OCI Hospitality
    OCI Hospitality Glendale, United States

    6 days ago

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    Description

    Job description



    Front Desk Agent

    Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Shifts are 7am-3pm & 3pm-11pm or a mixture of both.

    JOB DESCRIPTION

    As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.

    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
    • Process all payment types such as room charges, cash, checks, debit, or credit.
    • Processing all check-outs including resolving any late and disputed charges.
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    • Coordinate with Houskeeping to track readiness of rooms for check-in.
    • Communicate parking procedures to guest/visitors.
    • Supply guests with directions and information regarding propety and local areas of interest.
    • Run daily reports, identify any special requests, and check reports for accuracy.
    • Complete designated casher and closing reports in the computer system.
    • Count bank at the beginning and end of shift.
    • Balance and drop receipts according to Accounting specifications.

    JOB QUALIFICATIONS

    • Ideally, you will have 1+ years of experience in a customer service field.
    • High school diploma/G.E.D equivalent
    • Hotel experience is a plus, OnQ Hilton experience preferred
    • English Language Proficiency
    • An ability to problem solve
    • Computer Skills a must
    • The gift of effectively communicating with others is very important in this role.
    • EOE/AA/Disabled/Veteran

    Job Type: Full-time

    Salary: $18.00 per hour

    Benefits:

    • 401(k) matching
    • Health,Dental, Vision insurance
    • Employee assistance program
    • Employee travel discounts
    • Supplemental Insurance
    • Paid time off
    • Referral program
    • Recognition Programs
    • Incentive Programs

    Schedule:

    • Holidays
    • Weekend availability

    Experience:

    • Front Desk: 1 year (Preferred)

    Language:

    • English (Required)

    Work Location: One location

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