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    Front Desk Agent - Phoenix, United States - Hotel Resource

    Hotel Resource
    Hotel Resource Phoenix, United States

    2 weeks ago

    Default job background
    Description

    **Other**

    **Front Desk Agent**

    Front Desk Agent Benchmark Rise Uptown Hotel Phoenix AZ

    **Front Desk Agent**

    **Company:**

    Benchmark Rise Uptown Hotel

    **Location:**

    US

    **Category:**

    Other

    **Degrees Required:**

    Not Specified

    **Employment Type:**

    Full-Time

    **Manages Others:**

    No

    **Requirements:**

    **Come be a part of something bigger**

    More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our **diversity**, **positive service attitude** and **determination** to succeed. Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

    We are a strong believer in offering our employees **Work-Life Effectiveness** through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

    Full Time employees have access to Medical and Dental insurance to fit your needs

    Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

    401K match (Let us help you build your financial future)

    Companywide Hotel Room Discounts (Who doesn't love to get away)

    Paid Time Off

    Employee Assistance Program (We are here to support you)

    Employee family events (bring the kids)

    Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

    Many more, please inquire for more details

    The Rise Uptown Hotel is a locally owned, boutique hotel, offering 79 rooms, Lylo Swim Club and Don Woods Say When Rooftop Lounge. For the people that work there, its more, its an opportunity to bring their personalities together to create a hotel with a unique Vibe

    For our talent we offer competitive pay, tremendous benefits and career opportunities like no other Our company, Benchmark Hospitality celebrates development like no other. Come join our team and watch your career grow

    What you will have an opportunity to do:

    We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

    If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

    Your Role:

    Help guests discover their Wanderlust experience

    Provide exceptional customer service by being engaging and taking sincere interest

    Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

    Help to resolve problems and WOW guests through recovery when things aren't quite right

    Promote and sell special hotel programs.

    Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

    Be knowledgeable of all emergency procedures and policies.

    Maintain house bank.

    Communicate all pertinent information to manager on duty.

    Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

    Assist other departments as needed.

    Qualifications:

    High school diploma or equivalent.

    A strong desire to make an impact on other people

    An outgoing and engaging personality

    Computer skills

    Excellent verbal and written communication skills

    Ability to work in a fast-paced setting

    Ability to stand for the duration of the shift

    Must be available to work various shifts including weekends and holidays

    ***Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***

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