Jobs
>
Front Desk Agent
>
Phoenix

    Front Desk Agent - Phoenix, United States - CSM Corporation

    CSM Corporation
    CSM Corporation Phoenix, United States

    4 days ago

    Default job background
    Description

    The Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix.

    Click here to see a video of the hotel. Come to work in a great atmosphere with FREE parking.


    Our top performers:

    • Anticipates and responds to guests in a friendly and positive manner
    • Responsible for providing the highest level of service
    • Process check-ins and check-outs, verify billing, create reservations, and process special requests
    • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
    • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
    • Understands and follows the company guest service recovery program
    • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
    • Monitors room availability, follows restrictions, and all booking policies and procedures
    • Drives sales and maximizes revenue by up-selling rooms and amenities
    • Follows company procedures when handling cash and processing financial transactions
    • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
    • Produces required volume of work by planning, organizing and prioritizing work duties
    • Adheres to company general work rules, department procedures and company policies
    • Attends all required department and hotel meetings
    • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
    • Follows all company procedures for guest/associate incidents
    • Knowledgeable of hotel emergency procedures

    Education:
    High school diploma or GED required


    Experience/Knowledge/Skills/Abilities:

    • 1+ years prior guest service experience required preferably in a hospitality setting
    • Excellent verbal communication skills needed
    • Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
    • Maintains predictable and reliable attendance
    • Ability to lift, push and pull up to 25 pounds on an occasional basis
    • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
    This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.


    To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

    This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.


    CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

  • Real Hospitiality Group

    Front Desk Agent

    1 week ago

    Real Hospitiality Group Phoenix, United States Full time

    Purpose for the Position · : To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure c ...

  • Aimbridge Hospitality

    Front Desk Agent

    5 days ago

    Aimbridge Hospitality Phoenix, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitalit ...

  • CSM Corporation

    Front Desk Agent

    3 weeks ago

    CSM Corporation Phoenix, United States

    The Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix. Click here to see a video of the hotel. Come to w Front Desk, Agent, Hotel, Pro ...

  • Hotel Resource

    Front Desk Agent

    4 days ago

    Hotel Resource Phoenix, United States

    **Other** · **Front Desk Agent** · Front Desk Agent Benchmark Rise Uptown Hotel Phoenix AZ · **Front Desk Agent** · **Company:** · Benchmark Rise Uptown Hotel · **Location:** · US · **Category:** · Other · **Degrees Required:** · Not Specified · **Employment Type:** ...

  • linkpostdirectory

    Front Desk Agent

    22 hours ago

    linkpostdirectory Phoenix, United States

    Front Desk Agent · ** **Front Desk Agent**** · Free · Published date: February 15, 2022 · + South Carolina, United States · The PeopleReady located at Myrtle Beach, South Carolina, 29577 is currently hiring a Front Desk Agent · Job Description · Looking for a Hotel Front D ...

  • Davidson Hospitality Group

    Front Desk Agent

    2 weeks ago

    Davidson Hospitality Group Phoenix, United States

    Property Description · The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby m ...

  • Hilton Garden Inn Phoenix Airport North

    Front Desk Agent

    6 days ago

    Hilton Garden Inn Phoenix Airport North Phoenix, Arizona, United States Permanent

    About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...

  • Pacific Hospitality Group

    Front Desk Agent

    3 weeks ago

    Pacific Hospitality Group Phoenix, United States

    Hyatt Place Phoenix/Downtown, a 238-room brand new hotel targeted to open in September 2021 has an opportunity for you · Are you an enthusiastic team player who enjoys interacting and providing exemplary service to customers? Do you have a pro-active nature and an "I can help you ...

  • Pyramid Global Hospitality

    Front Desk Agent

    2 days ago

    Pyramid Global Hospitality Phoenix, United States Full time

    About UsWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitme ...

  • Arizona Biltmore

    Front Desk Agent

    1 week ago

    Arizona Biltmore Phoenix, United States Full time

    About Us: · Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our com ...

  • La Quinta Inn by Wyndham Phoenix Thomas Road

    Hotel Front Desk Agent

    4 days ago

    La Quinta Inn by Wyndham Phoenix Thomas Road Phoenix, United States

    · We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field to ensure we deliver an excellent experience to every guest. Excellent communication skills is a pl ...

  • La Quinta Inn by Wyndham Phoenix Thomas Road

    Hotel Front Desk Agent

    2 weeks ago

    La Quinta Inn by Wyndham Phoenix Thomas Road Phoenix, United States

    Job Description · Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field to ensure we deliver an excellent experience to every guest. Excellen ...

  • RealManage

    Onsite Front Desk Agent

    3 weeks ago

    RealManage Phoenix, United States Part time

    Overview: · How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your profe ...

  • The Camby, Autograph Collection

    Front Desk Agent

    2 weeks ago

    The Camby, Autograph Collection Phoenix, United States

    Property Description: · The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby ...

  • Gene Fluidics

    /front Desk Agent/

    2 weeks ago

    Gene Fluidics Phoenix, United States

    We are currently looking for Front Desk Agent full or part-time available (Urgent Hire) · **Job Types**: Full-time, Part-time · Pay: $ $25.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · Work Location: In person ...

  • Hampton Inn Phoenix Airport North

    Front Desk Agent

    1 day ago

    Hampton Inn Phoenix Airport North Phoenix, United States

    Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position req ...

  • Hilton Phoenix Resort at the PEAK

    Front Desk Agent

    1 week ago

    Hilton Phoenix Resort at the PEAK Phoenix, United States Full time

    The Hilton Phoenix Resort at the Peak is looking for a FT - Front Desk Agent with AM/PM availability to join our amazing Team**AM/PM availability - including weekends and holidays****Summary of Benefits**Team Member and Family Room Discounts for both Crescent Hotels and Resort an ...

  • Pacific Hospitality Group

    Front Desk/Guest Services Agent

    3 weeks ago

    Pacific Hospitality Group Phoenix, United States

    Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...

  • Pacific Hospitality Group

    Front Desk/Guest Services Agent

    3 days ago

    Pacific Hospitality Group Phoenix, United States

    Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...

  • Marriott

    Front Desk Agent

    3 weeks ago

    Marriott Phoenix, United States

    Marriott Hotels - 333 North Central Avenue [Guest Service / Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. ...