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    Service Specialist, Building Automation - Houston, United States - DAC, Inc.

    DAC, Inc.
    DAC, Inc. Houston, United States

    3 weeks ago

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    Description

    Service Specialist Position Responsibilities

    • Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
    • Identifies and resolves problems for most types of service calls.
    • Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
    • May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
    • Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
    • Provides technical support to end users and team members when applicable.
    • Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.

    Requirements

    Sevier Specialist Qualifications

    • Associate degree in Electronics preferred.
    • Experience in the construction environment preferred.
    • Excellent written and verbal communications.
    • Thorough understanding of commercial HVAC mechanical, refrigeration and building systems.
    • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
    • Programming skills and proven ability to troubleshoot problems and look for solutions.
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