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Glen Rock

    Service Manager - Glen Rock, United States - Tecta America

    Tecta America
    Tecta America Glen Rock, United States

    6 days ago

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    Description

    ** Tecta America Corporation**

    ** Service Manager**

    Glen Rock, PA 17327

    Handle all day-to-day service department business including review of daily time cards and service tickets, review of Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff; Assist in collection of past due accounts receivable for service related work.

    Work closely with Service Superintendent with daily scheduling

    Continue to develop and train Service Coordinator

    Work with Service Director to develop and implement a tablet maintenance plan

    Communicate with Service Team daily to stay abreast of potential work opportunities.

    Purchase materials as necessary and maintain department inventory and price material inventory slips.

    Maintain and increase work margins by monitoring labor and material costs.

    Provide effective leadership for the service department, i.e. teamwork, motivation, and positive employee relations.

    If asked by Service Director, respond to customer questions, complaints, and requests appropriately.

    Perform field inspections and investigations as necessary.

    If asked by Service Director, attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed.

    Assist Service Director with quotable service work.

    In conjunction with Service Superintendent and Project Manager; review existing personnel (field and office) on a regular basis.

    In conjunction with Service Superintendent and Project Manager, ensure that field personnel are fully trained in order to perform their job at a high level.

    + Schedule safety/ material/ procedure trainings as needed.

    Plan, organize, and establish objectives and goals for duties assigned.

    Be prepared for additional functions/duties as Service Department grows and evolves.

    Operate/manage the daily operations of the service department. Ensure that the department operates within company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

    **Job Functions**

    **Knowledge, Skills & Experience (Essential)**

    Four-year degree or equivalent professional experience.

    Minimum five years of experience in production/service role and two years of experience in construction management.

    Problem Solving Ability with the ability to manage difficult customers

    Strong attention to detail.

    Ability to communicate well both written and verbally

    Ability to calculate figures and amounts such as discounts and interest

    Proficiency with Internet Explorer, Outlook Internet software, Microsoft Excel and Microsoft Word.

    Documentation Skills

    Superior Listening and Communications Skills

    Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates

    **Knowledge, Skills & Experience (Desirable)**

    Follow-through skills to bring tasks to closure in a timely manner, set priorities, and a sense of urgency in accomplishing tasks in a timely manner.

    Knowledge of business and management principles

    Preferred candidate must be able to multitask in a fast paced environment

    Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

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