Key account director - Dallas, United States - Live Nation Entertainment

Description

4+ years of work experience in a brand management, client service, media or entertainment, and / or marketing consulting, sales, advertising or activation agencies
Quick learner with strong analytical skills and detail oriented with exceptional creative judgement
Demonstrated ability to communicate, prioritize, organize, and coordinate simultaneous tasks / projects
Proven track record of delivering exceptional client service
Ability to think through and solve complex issues
Growth mindset with proven track record for trying new, innovative approaches
Superior project management skills including managing multiple projects simultaneously
Excellent communication skills written, verbal and presentation
A proactive, collaborative, and organized working style
Proven ability to work calmly and efficiently under pressure
Ability to quickly adapt and adjust projects to new division expectations and company directives
Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel; SalesForce, CRM Software
Strong passion for music, including knowledge of current / relevant artists and industry trends
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
Responsibilities

The Key Account Director will focus on the management and fulfillment of emerging categories from top tier regional / local venue partnerships
This position will play a vital role with delivering unmatched client service, business retention efforts, and renewal opportunities
Consistent alignment with the Regional Sales Director and Venue Brand Manager on the applicable accounts will be critical for success
For determined Regional Sales key accounts collectively averaging $5M, ensure delivery of contractual elements including planning, execution, reporting, and proactively resolve any challenges with asset delivery
Support key account business by developing a strategic roadmap, creative programs, and business development / growth opportunities for key client relationships
Understand client ROI goals and asset association with each goal to lead renewal recommendations
Serve as the key point of contact for all client specific financials including overall profitability, projections, and program budgets, including tracking expenses and identifying savings
Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client's industry and business and impeccable program delivery
Super serve relationships with key client contacts outside of the day-to-day relationships
Develop and grow relationships with key Live Nation teams (i.e., Digital and social media, Promotions, Talent, Content Production, Legal, Finance, Research, etc
to ensure the desired program delivery and results for clients
Work across regionally distributed teams daily, including different cities, markets, timezones
Create and route deal point memos for renewal and new client business
Lead key client meetings throughout the year, in-person / via Zoom (mid-season reviews, end of year recap / renewal discussions, etc
including the development of presentations for meetings
Collaborate and support all on-site activities for venues, festivals, custom events, artist experiences, and hospitality programs including coordination with Venue Brand Managers and Logistics team
Explore marketing trends, emerging technologies, and best practices to add value to sponsorship programs and share with Senior Brand Directors and Sales Team as applicable
Lead subject matter for the Venue Brand Management team as similarities become apparent with key accounts and become an expert for the team on asset or client services subject matter
Travel annually to venues within client portfolio to audit partnerships and client entertainment when applicable


HEALTH :
Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)


YOURSELF :
Gene rous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets


WEALTH :
401(k) program with company match, Stock Program


FAMILY :
New parent programs & support including caregiver leave and baby bonuses, infertility support


CAREER :
Tuition reimbursement, student loan repayment internal growth and development programs & trainings


OTHERS :
Volunteer time off, crowdfunding network
Qualifications

Bachelor's Degree
4+ years of work experience in a brand management, client service, media or entertainment, and / or marketing consulting, sales, advertising or activation agencies
Quick learner with strong analytical skills and detail oriented with exceptional creative judgement
Demonstrated ability to communicate, prioritize, organize, and coordinate simultaneous tasks / projects
Proven track record of delivering exceptional client service
Ability to think through and solve complex issues
Growth mindset with proven track record for trying new, innovative approaches
Superior project management skills including managing multiple projects simultaneously
Excellent communication skills written, verbal and presentation
A proactive, collaborative, and organized working style
Proven ability to work calmly and efficiently under pressure
Ability to quickly adapt and adjust projects to new division expectations and company directives
Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel; SalesForce, CRM Software
Strong passion for music, including knowledge of current / relevant artists and industry trends
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
Responsibilities

The Key Account Director will focus on the management and fulfillment of emerging categories from top tier regional / local venue partnerships
This position will play a vital role with delivering unmatched client service, business retention efforts, and renewal opportunities
Consistent alignment with the Regional Sales Director and Venue Brand Manager on the applicable accounts will be critical for success
For determined Regional Sales key accounts collectively averaging $5M, ensure delivery of contractual elements including planning, execution, reporting, and proactively resolve any challenges with asset delivery
Support key account business by developing a strategic roadmap, creative programs, and business development / growth opportunities for key client relationships
Understand client ROI goals and asset association with each goal to lead renewal recommendations
Serve as the key point of contact for all client specific financials including overall profitability, projections, and program budgets, including tracking expenses and identifying savings
Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client's industry and business and impeccable program delivery
Super serve relationships with key client contacts outside of the day-to-day relationships
Develop and grow relationships with key Live Nation teams (i.e., Digital and social media, Promotions, Talent, Content Production, Legal, Finance, Research, etc
to ensure the desired program delivery and results for clients
Work across regionally distributed teams daily, including different cities, markets, timezones
Create and route deal point memos for renewal and new client business
Lead key client meetings throughout the year, in-person / via Zoom (mid-season reviews, end of year recap / renewal discussions, etc
including the development of presentations for meetings
Collaborate and support all on-site activities for venues, festivals, custom events, artist experiences, and hospitality programs including coordination with Venue Brand Managers and Logistics team
Explore marketing trends, emerging technologies, and best practices to add value to sponsorship programs and share with Senior Brand Directors and Sales Team as applicable
Lead subject matter for the Venue Brand Management team as similarities become apparent with key accounts and become an expert for the team on asset or client services subject matter
Travel annually to venues within client portfolio to audit partnerships and client entertainment when applicable
Benefits


HEALTH :
Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)


YOURSELF :
Gene rous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets


WEALTH :
401(k) program with company match, Stock Program


FAMILY :
New parent programs & support including caregiver leave and baby bonuses, infertility support


CAREER :
Tuition reimbursement, student loan repayment internal growth and development programs & trainings


OTHERS :
Volunteer time off, crowdfunding network

THE JOB

The Key Account Director will focus on the management and fulfillment of emerging categories from top tier regional / local venue partnerships...

This position will play a vital role with delivering unmatched client service, business retention efforts, and renewal opportunities.

Consistent alignment with the Regional Sales Director and Venue Brand Manager on the applicable accounts will be critical for success.

WHAT THIS ROLE WILL DO
For determined Regional Sales key accounts collectively averaging $5M, ensure delivery of contractual elements including planning, execution, reporting, and proactively resolve any challenges with asset delivery

Support key account business by developing a strategic roadmap, creative programs, and business development / growth opportunities for key client relationships

Understand client ROI goals and asset association with each goal to lead renewal recommendations

Serve as the key point of contact for all client specific financials including overall profitability, projections, and program budgets, including tracking expenses and identifying savings

Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client's industry and business and impeccable program delivery

Super serve relationships with key client contacts outside of the day-to-day relationships

Develop and grow relationships with key Live Nation teams (i.e., Digital and social media, Promotions, Talent, Content Production, Legal, Finance, Research, etc.

to ensure the desired program delivery and results for clients

Work across regionally distributed teams daily, including different cities, markets, timezones

Create and route deal point memos for renewal and new client business

Lead key client meetings throughout the year, in-person / via Zoom (mid-season reviews, end of year recap / renewal discussions, etc.

including the development of presentations for meetings

Collaborate and support all on-site activities for venues, festivals, custom events, artist experiences, and hospitality programs including coordination with Venue Brand Managers and Logistics team

Explore marketing trends, emerging technologies, and best practices to add value to sponsorship programs and share with Senior Brand Directors and Sales Team as applicable

Lead subject matter for the Venue Brand Management team as similarities become apparent with key accounts and become an expert for the team on asset or client services subject matter

Travel annually to venues within client portfolio to audit partnerships and client entertainment when applicable


WHAT THIS PERSON WILL BRING
Background & Experience

Bachelor's Degree

4+ years of work experience in a brand management, client service, media or entertainment, and / or marketing consulting, sales, advertising or activation agencies

Quick learner with strong analytical skills and detail oriented with exceptional creative judgement

Demonstrated ability to communicate, prioritize, organize, and coordinate simultaneous tasks / projects

Proven track record of delivering exceptional client service

Ability to think through and solve complex issues

Growth mindset with proven track record for trying new, innovative approaches

Self-starter and solutions-driven

Qualifications & Skills

Superior project management skills including managing multiple projects simultaneously

Excellent communication skills written, verbal and presentation

A proactive, collaborative, and organized working style

Proven ability to work calmly and efficiently under pressure

Ability to quickly adapt and adjust projects to new division expectations and company directives

Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel; SalesForce, CRM Software

Strong passion for music, including knowledge of current / relevant artists and industry trends

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS

Our motto is Taking Care of Our Own' through 6 pillars of benefits :


HEALTH :
Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)


YOURSELF :
Gene rous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets


WEALTH :
401(k) program with company match, Stock Program


FAMILY :
New parent programs & support including caregiver leave and baby bonuses, infertility support


CAREER :
Tuition reimbursement, student loan repayment internal growth and development programs & trainings


OTHERS :
Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19.

Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within 24 hours of entering an office.

Last updated :
Company information

Recognized three years in a row by Great Place to Work and named one of People Magazine's Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing.

With business operations and corporate functions across major divisions including Ticketmaster, Concerts, Media & Sponsorship and Artist Nation, we offer exciting opportunities across every discipline.

Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest.

We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), (cultivate your little ones music interest), and tuition reimbursement for ongoing career development.

Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.
Advertising, Technology, Marketing & Advertising, Hospitality, Media & Entertainment, Entertainment, Media & Advertising, Sports, Media, Live Events

Company Specialties:
Concerts, Festivals, Ticketing, Sponsorship, Artist Management, and Live Events

#J-18808-Ljbffr