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    Care Coordination Manager - New Haven, United States - Planned Parenthood of Southern New England, Inc.

    Planned Parenthood of Southern New England, Inc.
    Planned Parenthood of Southern New England, Inc. New Haven, United States

    1 week ago

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    Description
    Planned Parenthood of Southern New EnglandCare. No Matter What.

    We are Planned Parenthood of Southern New England, one of the region's largest and most trusted providers of reproductive health care.

    We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice.

    Working for Planned Parenthood is more than a job; it's being a part of a powerful movement. Together, we'll take pride in shaping the future of sexual health and reproductive rights for all people.

    The Care Coordination Manager manages the total scope of centralized follow-up and care navigation performed at PPSNE, as well as direct supervision to associated staff.

    Coordinates the daily operations of the Care Coordination department under the supervision of the Medical Director.

    This position works in conjunction with the Directors of Clinical Services and Clinical Quality Improvement to ensure follow-up is done according to PPFA Medical Standards and Guidelines and facilitates patient access to recommended care.

    Functions as a liaison with the call center, health centers, administrative staff, and external partnerships including, but not limited to CT Department of Public Health, RI Department of Public Health, Quest lab, Early Detection Program and other care navigation partners, to ensure that all programs and functions are consistent with the mission and core values of the agency and advance PPSNE's strategic objectives to maximize mission impact.


    Key responsibilities and accountabilities include:

    development and implementation of systems and processes that increase quality of care, assessment and communication of program needs and outcomes to PPSNE leadership, and continuous evaluation to ensure these programs are meeting patient needs and organizational goals.

    Essential FunctionsSupervises all members of the Care Coordination team, including care navigators, clinic assistants, licensed clinicians, and nurses. Supports staff in implementing agency priorities and customer requirements.

    Expands the team's perspective by communicating a clear vision of the "bigger picture" including the organization's strategic initiatives and the ways in which the care coordination program advances those objectives and increases mission impact.

    Maintains ongoing and continual feedback with staff members to identify and remove barriers to success and create effective and efficient systems with staff input Assures that obstacles to customer service within the staff's sphere of influence get prioritized and addressed, and the obstacles outside their sphere of influence are brought to the appropriate forum.

    Supports cross-program processes for identification and assignment of targeted populations to maximize effectiveness of care coordination program. Demonstrate ongoing proficiency in electronic practice management systems and electronic health records.

    Creates and updates Care Coordination policies and procedures for PPSNE and oversees their implementation in conjunction with the Director of Clinical Services and Director of Quality Improvement.

    Recommends, develops, and implements department work plans, policies and procedures related to daily workflow of the Care Coordination team. Carries out key administrative responsibilities to steward care coordination program goals.

    Performs follow-up duties and assists members of the Care Coordination team to perform follow-up services in order to ensure that productivity, quality and customer service standards are met.


    Supports and encourages a culture that:

    Provides a rich conduit of information and ideas between sites and departments, Participates in ongoing feedback with colleagues, customers, and processes, Incorporates customer satisfaction into all aspects of the work, Encourages team to take responsibility for evaluating and improving systems.

    Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly.

    Supports the agency's mission and all the reproductive health services offered including family planning services, health screenings, testing and treatment of STI's, contraceptive methods and abortion services.

    Supports efforts of the agency's diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters.

    Works well with volunteers and interns to achieve the agency's mission. May supervise interns and volunteers.

    Working for and Leading on Racial Equity:

    Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions, and consistently integrate your deep understanding of key racial equity concepts into work projects and interactions by addressing structural implications and disproportionate impacts of policies, activities, and decisions on race, class and other group identities within the context of job responsibilities and projects.

    Has a demonstrated understanding of how race dynamics impact supervisory relationships, organizational culture, clinical service delivery and partnerships and, can demonstrate a history of successfully intervening in problematic dynamics and deepening a racial equity approach within an organization, team, service, program, or campaign.


    Authentic relationship building:

    Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across differences.

    Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn Understand Racial Equity:

    Demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions.

    QualificationsDemonstrated leadership skills - ability to build and leada strong, highly functional team and desire to work as part of an interdependent team to meet the needs of patients and staff.

    Demonstrated project management skills, including effective management of follow through for simultaneous multiple projects Ability to work independently andidentify boundaries of own knowledge to ask for help when needed Excellent customer service skills and experience with active service recovery Superb attention to detail Ability to maintain confidentiality and discretion with all agency and client matters Strong supporter of PPSNE mission and all the reproductive health services offered - alignment with and ability to lead through the Agency's core values and diversity philosophy Education and ExperienceExperience working in or with PPSNE health center team Demonstrated leadership experience Proficiency in use of Epic; experience with appointment scheduling, management of follow-up reports/care paths, prior authorizations and navigation experience preferred Experience collaborating with external partnerships Strong interpersonal and organizational skills; ability to mentor and provide effective feedback Experience with adhering to organizational protocols and procedures and performing audits or process reviews Experience with identifying areas for process improvement and successfully implementing process change $48,488 - $80,814 a yearThis positions annual salary* range is:


    MIN:
    $48,488


    MID:
    $64,651


    MAX:
    $80,814 and is based on full years of experience*Due to our commitment to equity and fairness PPSNE does not negotiate salaries. PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply. PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
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