- Perform root cause analysis (RCA) for cases in scope, and for more serious cases; chair post
- To ensure the quality of services and the execution of all processes are performed according to established global standards
- Track and publish problem data to ensure problems are resolved quickly and effectively
- Instigate forums with appropriate groups to conduct and drive Root Cause Analysis of service
- Identify trends and potential problem sources, by reviewing multiple data sources in alignment with the 'Trend Analysis' process.
- Liaise with internal customers and stakeholders to determine root cause and drive problem
- Establish strong working relationships with Global Infrastructure and regional Service Managers and wider business stakeholders to drive service improvement.
- Perform ad-hoc investigations into other processes and data sources, and advise with
- Oversee deliverables of a subset team of problem managers
- 8-12 years' experience in an IT service management or operations role within a Global Organization.
- Mandatory 5 years in Problem Manager role
- Demonstrated experience in generating Problem Management trends, graphs and analysis and in proactive problem management
- Mandatory ITIL Foundation certification
- Good knowledge of MS-Windows OS, MS-Office, Reporting tools.
- Logical with strong analytical skills
- Strong statistical knowledge and data mining technique
- Excellent English language skills – understanding, speaking and writing
- ITIL Advanced/ Intermediate certification
- Bachelor's Degree in IT
-
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Senior Problem Analyst/ Senior Problem Manager - Jackson, United States - Refinitiv
Description
Senior Problem Analyst/ Senior Problem Manager page is loadedSenior Problem Analyst/ Senior Problem Manager
Apply
locations
IND-BLR-Divyasree Technopolis
time type
Full time
posted on
Posted Yesterday
job requisition id
R
Responsibilities:
(PIRs) and document for senior management.
ensuring actions are delivered within agreed timescales
Qualifications:
PREFERRED Skills and Experience:
Education / Certifications:
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.
Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read thisprivacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,
your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
HOW TO APPLY?About Us
LSEG (London Stock Exchange Group) is
a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Our organisation
Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.
Where we work
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.
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