Front Desk Agent - Jackson, United States - Mainsail Lodging & Development

Mainsail Lodging & Development
Mainsail Lodging & Development
Verified Company
Jackson, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.


The Front Desk Host is a unique position in which the host will be responsible for Front Des, Bell Services, and Concierge services.

They will be the first impression providing a unique check-in experience.

The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience.

What you have

High school diploma, equivalent, or higher

Previous hospitality experience

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology, e.g., computers, tablets, and iPads.

Proven experience working in a clean, organized, and efficient manner.

Ability to take initiative and handle assignments with limited supervision.

Experience in handling confidential information

Strong collaboration skills and ability to coordinate with a team.

A sense of ownership in everything that you do

What you'll do

Carry out check in process for hotel guests; assign and escort guests to rooms according to preferences.

Interact with guests in a professional matter while sharing hotel knowledge.

Assist guest with luggage needs.

Produce room keys for all guests, ensuring guest confidentiality.

Respond to guest inquiries, make travel arrangements and reservations.

Provide local information for shopping, dining, nightlife, and recreational destinations.

Verify charges and collect payment from guest for rooms stays.

Assist in coordination between Housekeeping and Front Desk

Report any suspicious activity, unusual items, irregular behavior to manager.

Other necessary duties as reasonably assigned.

Physical Demand

Ability to sit or stand for extended periods of time.

Ability to bend.

Ability to lift, pull 50 lbs.

Ability to communicate clearly.

Ability to work long hours as needed.

Mental Demands

Make sound judgments quickly.

Work on multiple tasks, making appropriate progress towards deadlines.

Able to work independently, take direction, and provide direction to others.

Manage differing personalities within the property, the resort, and the community.

Maintain the highest degree of confidentiality.

Ability to work effectively in stressful, high-pressure situations.

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

  • Benefits
  • Fulltime Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportuniteis | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all fullservice hotel employees
  • Parttime Associate Benefits
  • All above listed benefits except for Medical Insurance and Holiday Pay #joinmainsail
More jobs from Mainsail Lodging & Development
See all jobs of Mainsail Lodging & Development