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    Capacity Planning Analyst, GO-AI Capacity Planning - California, United States - Amazon

    Amazon
    Amazon California, United States

    1 week ago

    Amazon background
    Description
    Capacity Planning Analyst, GO-AI Capacity Planning team


    The GO-AI capacity planning team is looking for a curious, resourceful, and experienced Capacity Planning Analyst to join our team of Product Managers, Program Managers and analysts.

    Our mission is to ensure our customers have the right support at the right time to confidently and effectively grow their business through Amazon.

    Key job responsibilities
    Responsible for creating and maintaining week over week volume Forecast & capacity plans for multiple GO-AI programs to enable the achievement of service level and productivity goals for the network

    • Work closely with Operations, demand planning and other stakeholders to proactively identify issues and take appropriate actions to minimize impact.
    • Capture the right metrics to influence stakeholders and measure success
    • Undertake process improvement and standardization of processes across all sites in the network
    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.

    We are open to hiring candidates to work out of one of the following locations:

    Virtual Location - DL | Virtual Location - UP

    • 2+ years of program or project management experience
    • Master's degree in management, business administration, economics, engineering, marketing
    • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
    • Working Knowledge of Contact Center Capacity & Demand Planning
    #J-18808-Ljbffr
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