Jobs
>
Lakewood

    Part-Time Customer Relationship Specialist - Lakewood, United States - First Mutual Holding Co.

    First Mutual Holding Co.
    First Mutual Holding Co. Lakewood, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Type

    Part-time

    Description

    When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other.

    Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversity is our commitment to you, our customers and our communities. We seek and respect diverse creativity to build new ideas and add to our rich heritage. Our employees are valued, respected and their voices are heard.

    The Customer Relationship Specialist assists callers with account information and cross-sells banking products and services.

    Requirements

    Duties and Responsibilities:

    1. Provides information and resolves problems for customers and non-customers via various delivery channels by accessing account and product information.
    2. Facilitates first contact answers and solutions for in-depth customer questions and issues; follows up on requests.
    3. Answers and follows up on emails that are sent to bank general information email address.
    4. Documents all instances of customer contact (through phone, voicemail, email etc.) into the CRM system.
    5. Knowledgeable of all First Federal Lakewood products.
    6. Cross-sells products to existing customers by assessing customers' total relationship and recommending new products/services; encourages new relationships with non-customers and facilitates new account openings.
    7. Assists branches with opening procedures related to branch security.
    8. Other duties as required.
    Necessary competencies:
    1. Accountability
    2. Active Listening
    3. Coachability
    4. Communication
    5. Composure
    6. Critical Thinking
    7. Organizational Savvy
    8. Service Orientation
    Technical Expertise
    1. Experience in sales is required.
    2. Experience in customer service is required.
    3. Experience in financial services or banking is required.
    4. Proficient in typing and ten key.
    5. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. EasyLender, Cleartouch, OnBase, various government and investor software/web portals is preferred.
    Education and Experience
    1. Education: High School Diploma or equivalent is required; Bachelor's degree is preferred, or equivalent experience.
    2. Certification: None.
    3. Years of banking experience: 2+ years is required.
    4. Years of experience supervising: None.
    Physical Environment
    • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
    • The employee must occasionally lift and/or move up to 25 pounds.
    • The noise level in the work environment is usually quiet to moderate.
    • This position is performed in an office setting, five days a week with typical work hours being 8.00a through 5.00p and Saturday hours. These hours are subject to change.
    This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.
  • First Federal Lakewood

    Part-Time Customer Relationship Specialist

    2 weeks ago

    First Federal Lakewood Lakewood, United States Part time

    Job Description · Job DescriptionDescription:When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other. · Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversit ...

  • First Federal Lakewood

    Part-Time Customer Relationship Specialist

    1 day ago

    First Federal Lakewood Lakewood, United States Part time

    :When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other. · Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversity is our commitment to you, our customers an ...

  • First Federal Lakewood

    Part-Time Customer Relationship Specialist

    14 hours ago

    First Federal Lakewood Lakewood, United States Part time

    :When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other. · Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversity is our commitment to you, our customers an ...

  • First Federal Lakewood

    Part-Time Customer Relationship Specialist

    1 day ago

    First Federal Lakewood Lakewood, OH, US, United States Part time

    :When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other. · Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversity is our commitment to you, our customers an ...

  • First Mutual Holding Company

    Part-Time Customer Relationship Specialist

    3 weeks ago

    First Mutual Holding Company Lakewood, United States Part time

    Apply · Job Type · Part-time · Description · When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other.Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversity i ...

  • First Federal Lakewood

    Part-Time Customer Relationship Specialist

    22 hours ago

    First Federal Lakewood Lakewood, United States Part time

    Job Description · Job DescriptionDescription:When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other. · Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversit ...

  • Huntington Bancshares, Inc.

    Commercial Relationship Service Specialist Sr

    1 week ago

    Huntington Bancshares, Inc. Cleveland, United States

    Commercial Relationship Service Specialist Seniors serve as the primary service contact for assigned Commercial customers and Relationship Managers. Duties & Responsibilities:Acts and makes decisions in coordination or on behalf of Relationship Manag Commercial, Relationship, Rel ...

  • Vontier Corporation

    Credit Relationship Specialist

    3 weeks ago

    Vontier Corporation Stow, United States

    This position will be based at our headquarters in Stow, Ohio and work on a hybrid schedule: Tuesdays through Thursdays in office, and from home Mondays and Fridays. · Protecting Financial Health, Empowering Growth · Are you passionate about safeguarding financial assets while fo ...

  • First Federal Lakewood

    Part-Time Customer Relationship Specialist

    1 week ago

    First Federal Lakewood Bedford, United States Part time

    : When you work at First Federal Lakewood, you'll work with a mutual bank that shares a commitment to customers, community and each other. · Our differences bring inclusion to life at First Federal Lakewood and our commitment to diversity is our commitment to you, our customers ...

  • Lakeshore Technical College

    IT Networking Instructor

    2 weeks ago

    Lakeshore Technical College Cleveland, United States

    Position Description · **IT Networking Instructor** · - Employment Type · - **full-time** · - Location · - **Cleveland, WI** · - # of Weeks: · **52** · - Hours per week: · **40.00** · - Work Schedule Days: · **Monday, Tuesday, Wednesday, Thursday, Friday** · - Schedule: · **Varie ...

  • Community Health Centers

    Dental Front Desk Specialist

    1 week ago

    Community Health Centers Forest City, United States

    A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life. · **Top Reasons to Work at Community Health Centers** · - No weekends for t ...

  • Aurora Ventures

    Specialist for Wastewater Technology

    3 days ago

    Aurora Ventures Westlake, United States

    Who we are · The Westlake Network Company Potsdam GmbH (WNG) operates, plans and builds distribution networks for gas and electricity in the state capital Potsdam. On behalf of energy suppliers, we transport gas and electricity to industrial, commercial and household customers co ...

  • Cascade Enterprises

    Trainee Wealth Specialist

    4 days ago

    Cascade Enterprises Middleburg Heights, OH, United States Freelance

    **We love people and are passionate about our values: As a regional ecosystem with a sustainable focus on our members, we act honestly, in partnership, and always make decisions independently - for the benefit of our members. Become part of our cooperative family and contribute y ...

  • Healthcare Alternative Systems, Inc (H.A.S)

    The Living Room Counselor

    2 weeks ago

    Healthcare Alternative Systems, Inc (H.A.S) Broadview, United States

    **The Living Room Counselor -Broadview** · 1917 W Roosevelt Rd · Broadview, IL 60155 · Full Time, Non Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. ...

  • OneMain Financial

    Consumer Loan Sales Specialist

    2 weeks ago

    OneMain Financial Euclid, United States Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to ...

  • Innovative Refrigeration Systems

    Onboarding Specialist

    1 week ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Onboarding Specialist** · **Innovative Refrigeration Systems, Inc**. is looking for a results-oriented** Onboarding Specialist** in Lyndhurst, VA. In this role, you will guide new hires through a seamless onboarding process, ensuring their successful integration into our organi ...

  • XPO

    Local Account Executive

    1 week ago

    XPO Lyndhurst, United States Full time

    Solutions driven success. · XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to le ...

  • Innovative Refrigeration Systems

    Quality Control

    2 weeks ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Innovative Refrigeration Systems, Inc.** is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house. · The **Quality Specialist** will work on our quality team conducting qua ...

  • Innovative Refrigeration Systems

    Material Manager

    1 week ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Material Manager** · **Innovative Refrigeration Systems, Inc**. is seeking an experienced **Material Manager** in Lyndhurst, VA. In this role, you will lead all aspects of the shipping & receiving department. As a Material Manager, you will collaborate closely with various depa ...

  • Innovative Refrigeration Systems

    Logistics Manager

    1 week ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Logistics Manager** · **Innovative Refrigeration Systems, Inc**. is seeking an experienced **Logistics** Manager** in Lyndhurst, VA. In this role, you will lead all aspects of the shipping & receiving department. As a Material Manager, you will collaborate closely with various ...