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Customer Support Representative - Nashville, United States - Bridgestone America, Inc.
Description
**Customer Support Representative**
Employee: Regular : Full time
Location: Nashville , TN
Team: Contact Center
: 2022_04493
Zip Code: 37201
Posted Date: :00:00
**Company Overview**
Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries. **Job Description**
This position manages support to our TBR Original Equipment customers for our products in the Commercial Division. It is the key point of contact for customers and OE Account Managers for fulfillment of orders and developing solutions for timely resolution of issues. This role is responsible for critical analysis of the fulfillment process including assessing product availability, determining estimated dates of order fulfillment and communicating to drive results and long-term solutions to meet customers needs. Assigned accounts are proactively managed to communicate with the customers timely on the status of their accounts and anticipating customer needs. **Responsibilities**
Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions
Handle multiple priorities and work in a fast-paced team environment
Monitor & track orders to ensure delivery requirements and shipments are being met to the customers satisfaction
Evaluate situations and determine the best path of resolution
Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively effecting business results
Manage new product launches to increase speed to market and ensure smooth transition
Responsible for learning, effectively using and coaching others on marketing programs and selling tools (Salesforce, BEN, dealer portal)
**Qualifications**
**Preferred:**
Bachelors Degree or equivalent
SAP or equivalent ERP experience
Salesforce or equivalent CRM experience
**Required:**
3-4 years account management experience in a customer focused environment
Intermediate to advanced excel skills and a knowledgeable usage level in Microsoft Office tools
**Essential Qualifications:**
Motivated and enthusiastic who is customer centric oriented
Strong analytical and organizational skills
Disciplined to lead by example
Excellent critical thinking and problem-solving skills
Work ethic and integrity to be able to work in a team environment
Positive attitude, self-starter
**Employee Type**
Regular : Full time
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