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    Customer Support Representative - Nashville, United States - Bridgestonetire

    Bridgestonetire
    Bridgestonetire Nashville, United States

    3 days ago

    Default job background
    Description

    **Customer Support Representative**

    Employee: Regular : Full time

    Location: Nashville , TN

    Team: Contact Center

    : 2021_10239

    Zip Code: 37201

    Posted Date: :00:00

    **Job Description**

    The Customer Support Representative is responsible for processing, monitoring, and tracking orders for their assigned accounts. Teammates will work closely with Sales, DC operations, and Supply Chain to maximize order fill rates while minimizing backorders on a monthly basis. In addition to managing orders, teammates will also have responsibilities for inbound and outbound customer calls, as well as fulfilling annual training objectives. The Senior Customer Support role is critical to our business success and will provide peer leadership sharing best practices during monthly team huddles. **Company Overview**

    Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world's largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world's largest chain of automotive tire and service centers.Guided by its global corporate social responsibility (CSR), commitment 'Our Way to Serve,' Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play. **Responsibilities**

    Primary point of contact within the Customer Support team for all activities with their assigned accounts.

    Process, monitor, and track orders aligned with our annual sales goals.

    Evaluate open orders reports daily/weekly for potential order conflicts due to delivery delays or out of stocks.

    Provide recommendations/solutions for backordered materials.

    Lead new item launch and transition order processing.

    Manage monthly/quarterly/yearly scheduled and adhoc sales programs including clearing program orders when completed.

    Collaborate and meet on regular basis with account sales teams and management personnel.

    Provide backup and cross-training with other team members and accounts.

    Manage inbound and outbound call volume aligned with the departments KPIs (Key Performance Indicators).

    Attend all training classes across functional/technical skills, leadership development, and product knowledge.

    **Qualifications**

    Bachelors degree and 2-4 years of related experience; Associate's and 4-6 years of experience or equivalent work experience

    Intermediate Excel skills

    **Employee Type**

    Regular : Full time

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