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    Operations Specialist I - Durham, United States - First Citizens Bank

    First Citizens Bank
    First Citizens Bank Durham, United States

    2 weeks ago

    Default job background
    Description

    Overview:

    This Operations Specialist position on the Equity Title Services team completes real estate title searches on 1-4 family dwellings.

    Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations.

    Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business Responsibilities:
    Service
    • Answers inbound communications to service accounts, fulfill requests, or address issues.
    Determines target needs and provides resolution while maintaining a high standard of service while completing title searches for branch closings.
    Operational Support
    • Performs various operational tasks that occur during customer, vendor, and associate inquiries.
    Streamlines the workflow for other associates within the business unit through operational activities. Communicates with title search vendor for completion of title work. Works to resolve any issues regarding title searches with the branch.
    Documentation
    • Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials.
    Maintains and updates department records either physically or within a system.
    Business Proficiency
    • Provides knowledge in area of work.
    Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.


    Qualifications:
    High School Diploma or GED and 1 years of experience in Clerical or administrativeAdditional Preferred QualificationsMicrosoft Office experienceResearch/analytical skills (i.e. ability to review title searches)Ability to work in a fast paced production environmentExperience with reviewing documents for real estate closingsAbility to multitask and meet Service Level Agreements
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