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    Operations Support Specialist - Durham, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Durham, United States

    3 weeks ago

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    Description
    Job Description:

    Responsibilities:
    • Receive and process enrollment requests into the CRM system, following up to obtain any missing information.
    • Provide customer phone support for enrollment questions and issues.
    • Support investigation and resolution of duplicate records.
    • Monitor enrollment process, escalate discrepancies and support issue resolution.
    • Maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
    • Update and maintain internal databases, tracking systems and project plans.
    • Provide operational support as directed by stakeholders.
    Job Requirements:
    • Passion for working with patients.
    • t least two years of Data Entry experience working in a Patient Outreach or comparable Contact Center in the HealthCare industry.
    • Must be computer proficient: Including MS Office skills (Word, Excel and Outlook). Experience with electronic health records preferred.
    • bility to identify problems, take initiative, and be solutions oriented in a contact center work environment.
    • Possess excellent virtual interaction and communication skills - both written and verbal.
    • Exhibit Strong Customer Focus and Sensitivity for interacting with Patients and Health Care Professionals.
    • bility to investigate and analyze potential duplicate records.
    • Must be able to follow business rules to process and merge duplicate records within an automated system.
    • Detail-oriented, efficient, and flexible with strong organizational skills.
    • bility to understand and strictly follow policy, procedures and guidelines.
    • bility to maintain confidentiality, follow up on commitments on a timely basis, adhere to deadlines and be a strong team player.
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