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    Information Technology Operations Specialist - Durham, United States - Proliance Consulting

    Proliance Consulting
    Proliance Consulting Durham, United States

    3 weeks ago

    Default job background
    Human Resources
    Description

    The IT Ops Specialist I coordinates, diagnoses, and troubleshoots internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. The Service Desk Administrator I is responsible for supporting end-user technologies for Avalara users as well as providing onsite support for our offices. The position supports all company standard systems, applications and software; including, but not limited to:

    • Microsoft Windows 10
    • Apple OSX
    • Microsoft Office 365
    • Anti-virus software
    • Software VPN
    • Mac and Windows laptops and workstations
    • RingCentral VOIP Software
    • Printers, MFP and Fax devices
    • Polycom and Zoom Video Conferencing technologies

    Length: Through 5/30/2025

    Associate Vendors: We are accepting applications from candidates who are currently authorized to work in the US for any employer without sponsorship.

    Role & Responsibilities

    • Receives requests through the IT ticketing system, via email, Slack, or phone for assistance on computer related problems including network, hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate, trains users in resolving problems.
    • Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs, moves /relocates, and configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists
    • Ensures quality customer service to Avalara staff; ensures proper and accurate feedback on technical problems; and coordinates communication between user and IT staff
    • Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk and customer service operations, maintains forms, documentation, and logs
    • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
    • Ensures conformance with established IT and company policies and procedures; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved; and provides on-call support.

    Required Qualifications

    • Strong communication skills, verbal (especially) and written
    • Drive, passion and ambition - Someone that wants to be in this role and part of our team
    • Good foundation of technical ability

    Desired Qualifications

    • VMware ESXi/Horizon experience
    • JIRA and Confluence experience
    • Office365 experience or exposure on the administrative side Knowledge of domain management applications
    • Demonstrated knowledge of networking and hardware standards
    • Solid understanding of security concepts, principles and practices
    • A+/Microsoft certification preferred (or working towards)

    How Do I Apply?

    Apply on this website or send an updated resume to

    About Proliance:

    We are a technical & digital marketing staffing agency based in Seattle, WA that specializes in matching you with quality opportunities that meet your professional aspirations. We offer contract, contract to hire and direct placement services to top Fortune 500, mid-market, and emerging companies from a variety of industries. Our staffing success in the telecommunication, financial, insurance, retail, travel, healthcare, professional service and technology industries are how we've built a reputation for long-lasting, authentic relationships.

    Follow us on Facebook, Twitter, LinkedIn, and Google+ for recent news and current openings.

    Why Work for Us?

    Proliance Consulting offers a competitive salary and benefits package which includes the following:

    • Medical: Proliance covers 50% of our employee's premiums and 25% of any dependents on a plan administered through Regence.
    • Vision: Proliance covers 50% of our employee's premiums and 25% of any dependents on a plan administered through Regence.
    • Dental: Proliance offers a plan administered by Delta Dental.
    • Retirement: Proliance offers a matching 401K savings plan for pre-tax or Roth retirement savings.
    • Direct Deposit: Proliance offers direct deposit to all employees.
    • Safe/Sick Time Off: Proliance offers accrued paid time off to all employees.
    • Paperless Pay Statements: Proliance offers the flexibility to view and manage your paycheck online.
    • Employee Referral Program: Proliance offers competitive bonuses for employee referrals.

    Proliance Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proliance Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

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