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    Senior ERP Consultant - Richardson, United States - Centre Technologies

    Centre Technologies
    Centre Technologies Richardson, United States

    3 weeks ago

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    Description
    We are excited to announce we are expanding and looking to grow our team with a new Senior Consultant to focus on our Dynamics Business Central offerings


    Our Company Culture:
    Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.

    Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.


    Centre Employee Benefits:
    Paid Time Off, and Paid Holidays

    Medical, Dental, Vision, and 401(k) with employer match contributions

    Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

    Position Summary

    This Senior Consultant role works as the lead consultant on client's Dynamics Business Central (BC) projects.

    This position will utilize best practices and methodologies to design, implement, and/or upgrade solutions for BC in the Microsoft Cloud and client on-premises installations.

    Consultants will also work with the internal team to provide subject matter expertise and escalated support issues for existing customers.

    This role will also assist in continuing to evolve procedures and best practices.

    Essential Duties and Responsibilities

    Design, Test, Train, Implement, and Support customizations in Dynamics BC for new and existing customers

    Provide support to reconcile and fix Dynamics BC data, as required

    Identify software or service opportunities including training, modules, business process consulting, and development

    Document and communicate issues, risks, and changes within internal CRM and project management software

    Coordinate application updates, hotfixes, and upgrades for existing customers

    Backup role for Application Support Desk and escalated support issues

    Assist with creating and maintenance of internal and external product training curriculums and documentation

    Participate in periodic online training classes held for hosted clients

    Assist Centre Developers in testing and rollout of new customizations and products

    Maintain a billing utilization rate of 75% or greater

    Assist with the creation and maintenance of internal and external product training curriculums and documentation

    Desired Experience/Certifications

    Bachelor's Degree or higher preferred

    3+ years of experience working on design, configuration, and support of Dynamics NAV and/or Business Central

    Great communication and problem-solving skills

    Highly self-motivated and directed, keen attention to detail

    Ability to work in fast-paced environment running multiple tasks under tight deadlines

    Exceptional customer service orientation

    Extensive experience working in a team-oriented, collaborative environment

    Work Environment and Physical Demands

    Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

    Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required.

    Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.

    The noise level in the work environment is moderate.

    Frequent local travel required.

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