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Senior ERP Consultant - Richardson, United States - Centre Technologies
Description
We are excited to announce we are expanding and looking to grow our team with a new Senior Consultant to focus on our Dynamics Business Central offeringsOur Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.
Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Employee Benefits:
Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary
This Senior Consultant role works as the lead consultant on client's Dynamics Business Central (BC) projects.
This position will utilize best practices and methodologies to design, implement, and/or upgrade solutions for BC in the Microsoft Cloud and client on-premises installations.
Consultants will also work with the internal team to provide subject matter expertise and escalated support issues for existing customers.
This role will also assist in continuing to evolve procedures and best practices.Essential Duties and Responsibilities
Design, Test, Train, Implement, and Support customizations in Dynamics BC for new and existing customers
Provide support to reconcile and fix Dynamics BC data, as required
Identify software or service opportunities including training, modules, business process consulting, and development
Document and communicate issues, risks, and changes within internal CRM and project management software
Coordinate application updates, hotfixes, and upgrades for existing customers
Backup role for Application Support Desk and escalated support issues
Assist with creating and maintenance of internal and external product training curriculums and documentation
Participate in periodic online training classes held for hosted clients
Assist Centre Developers in testing and rollout of new customizations and products
Maintain a billing utilization rate of 75% or greater
Assist with the creation and maintenance of internal and external product training curriculums and documentation
Desired Experience/Certifications
Bachelor's Degree or higher preferred
3+ years of experience working on design, configuration, and support of Dynamics NAV and/or Business Central
Great communication and problem-solving skills
Highly self-motivated and directed, keen attention to detail
Ability to work in fast-paced environment running multiple tasks under tight deadlines
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required.
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
This position is remote.
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