- Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
- Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
- Implement and monitor all corporate/brand marketing programs.
- Perform room inspections, which requires bending, stooping, reaching overhead, and moving throughout guest floors.
- Assists in check in/check out of guests or any related guest service activity.
- Perform other duties as requested. For example, special requests from guests.
- Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.
- Considerable knowledge of computer systems for registration, reservations and backup systems.
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read, write, speak and understand the English language to communicate with guests and employees.
- Thorough organization and supervisory skills proficient in accomplishing the task.
- Ability to develop subordinates to enhance advancement in the hotel and company.
- Ability to analyze complex statistical data and make judgments accordingly.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations, and procedures to maintain a safe environment.
- Any combination of education and experience, that provides the required knowledge, skills, and abilities. College education preferred.
- A minimum of three-plus years of responsible leadership experience in management or supervisory positions preferred.
- Additional language ability preferred.
- Additional language ability preferred.
- Hospitality experience, two years preferred.
-
Clinical Services Manager
1 week ago
Harmony United Psychiatric Care Winter Garden, United StatesJob Description · Job DescriptionHarmony United Psychiatric Care · Clinical Services Manager (in-office setting) · Hiring for WINTER GARDEN · About HUPC · Harmony United Psychiatric Care is part of Harmony United Healthcare LLC. We provide comprehensive, full-service outpatient ...
-
Clinical Services Manager
2 weeks ago
Harmony United Psychiatric Care Winter Garden, United StatesJob Description · Job DescriptionJob Title: Clinical Services Manager (in-office setting) Job specifications: Full time- Work- 4 x 10hr days a week (Mon-Thu), Winter Garden, FL · Location: Winter Garden, FL · Company: Harmony United Psychiatric Care (HUPC) · About us: Harmony Uni ...
-
Service Manager
4 weeks ago
Custom Metal Designs Inc Oakland, United StatesJob Description · Job DescriptionWho We Are - FROM CONVEYOR SYSTEMS TO INTEGRATED ROBOTICS · Custom Metal Designs, Inc. was established in 1972 by Saul Grimes, who, after working in the packaging industry, saw the need for a conveyor system to automate the packaging process. From ...
-
Project Manager for Technical Building Services
2 weeks ago
Stellar Enterprises Lockhart, United StatesAre you interested in exciting projects within the world of transportation and are technical building systems your passion? · Then this is the place for you. · We are currently looking for a Project Manager (m/f/d) in the field of Building Services Engineering to support future a ...
-
Service Manager
1 week ago
Another Broken Egg Cafe Orlando, United States Full time or Part timeService Manager · $50,000-60,000/yr · Service Manager · Another Broken Egg Cafe is an award-winning breakfast, brunch, and lunch concept, specializing in unique creations and a culture you'll love. With daytime-only hours, our teams benefit from no night shifts, ever, along with ...
-
MRO Technical Services Manager
1 week ago
Airbus Clermont, United StatesJob Description: · Un poste d'A400M MRO Technical Services Manager (h/f) est vacant au sein d'Airbus Defence & Space basé sur Clermont Ferrand (63° · ATTENTION : ce poste est à situer à Orléans, au sein de l'équipe Airbus Defence & Space située sur la base militaire de l'Armée ...
-
MRO Technical Services Manager
2 weeks ago
Airbus Clermont, United StatesJob Description: · Un poste d'A400M MRO Technical Services Manager (h/f) est vacant au sein d'Airbus Defence & Space basé sur Clermont Ferrand (63° · ATTENTION : ce poste est à situer à Orléans, au sein de l'équipe Airbus Defence & Space située sur la base militaire de l'Armée ...
-
Service Delivery Manager
3 weeks ago
Orangepeople Lake Buena Vista, United StatesWe're looking for a passionate, impactful, technical person who can be part of the team. The Ideal candidate will have a strong eye for detail on high standards, coupled with a proactive solution-oriented approach, someone who holds themselves accountable in a professional, colla ...
-
Forklift Service Manager
2 weeks ago
AAA Forklifts Orlando, United StatesAre you ready to take charge of our field service operations and drive excellence in forklift maintenance? Join AAA Forklifts in Orlando, FL as a full-time Forklift Service Manager and lead our dedicated team to success · But why should you join us? We're glad you asked · Aside f ...
-
Service Scheduling Manager
6 days ago
Ferrellgas Orlando, United States Full timeOverview · Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Under general supervision, this position oversees the planning, permitting, and billing of service work. The incumbent will oversee that per ...
-
Customer Service Manager
5 days ago
Textron Aviation Orlando, United States Full timeCustomer Service Manager - Orlando, FL( Job Number: · Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. ...
-
Automotive Service Manager
3 days ago
Avis Budget Group Orlando, United States Full timeDescription · Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused soluti ...
-
District Service Manager
1 week ago
Hologic, Inc. Orlando, United StatesHere at Hologic, we are driven by our passion to become the global champion for women's health. · We achieve this by fulfilling our promise to bring The Science of Sure to life. · As a leading innovator of women's health, we are empowering people to live healthier lives everywher ...
-
Service Manager
1 week ago
HOGAN Orlando, United StatesHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology. · Job Summary · The Service M ...
-
Electrical Service Manager
4 weeks ago
Visium Resources, Inc. Apopka, United StatesJob Description · Job Description10986 · Introduction · Visium Resources has been asked to identify qualified candidates for this Electrical Service Manager position. This position is a contract to direct OR potential direct hire from start. It will be on-site in the Orlando / Ce ...
-
Manager, Theatrical Services
3 weeks ago
SeaWorld Parks & Entertainment Orlando, United States Full timeDescription · What you get to do: · Responsible for technical aspects of entertainment services and operations including staffing, budgeting, technical, show support, safety and related show & capital project coordination. Ensures success in all administrative aspects of entert ...
-
Service Manager
1 week ago
MarineMax Orlando, United StatesOVERVIEW: The Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make su ...
-
Service Manager
1 week ago
Alta Equipment Group Inc. Orlando, United StatesCome work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team · We provide our employees with the following tool ...
-
Service Manager
1 week ago
The Nowak Group Orlando, United StatesJob Description · Summary: · Service Manager to perform office planning, coordinating, and budgeting work connected with the testing, commissioning and maintenance of electrical distribution and transmission systems for clients. Provide technical support for technicians in the ...
-
Service Manager
2 weeks ago
Buffalo Wild Wings Orlando, United StatesSERVICE MANAGER · Know what its like to be in the stadium on game day? Then you know what its like to work at Buffalo Wild Wings. Its fun. Its fast-paced. Were at the top of our game and we want to keep it that way. So, were constantly upping the ante, providing the ultimate exp ...
Guest Services Manager - Winter Garden, United States - Spire Hospitality
Description
Come be part of something big, where you make dream vacations a reality for all that visit the Grove Resort & Water Park, an expansive 106-acre hotel destination located just six miles from Walt Disney World.
The opportunity to grow your career is endless and abundant. We want you to be part of our large family of fun and rewarding experiences.Join Spire Hospitality in helping create unforgettable guest experiences.
We're redefining hospitality with a focus on People, Passion, and Purpose. Join Us
At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.
We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today.
Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.
When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.
Job Overview:
Oversees all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.
Responsibilities and Duties:
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Other Expectations:
Working Conditions:
Physical Demands:
Sedentary work:
Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Qualifications:
Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Experience:
* three-plus years front office management experience preferred.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more
Guest Services Manager professionals in Winter Garden
-
Adolfo Aguirre
Inclusion & Diversity Professional
-
Debbie Jagarnath
Dental office manager/practice administrator
-
Amari Groover
Customer service