- Oversee all aspects of service operations, including but not limited to scheduling, resource allocation, and service delivery.
- Ensure timely and efficient repair, maintenance, and installation of conveyor and robotic systems to minimize downtime for customers.
- Delegate and direct service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Consistently deliver incredible customer service experiences by offering knowledge, advice, products information, estimated time of arrival of goods, and product recommendations.
- Answer customer's questions and concerns, and deliver prompt, professional solutions.
- Keep accurate records and document customer service actions and discussions; and suggest improvements to customer service to higher management and staff.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Read blueprints and specifications to ensure that operations meet production standards.
- Help train new employees in company procedures, including safety and work processes.
- Comply with all quality policies, specifications, regulations, and instructions.
- Keep work area clean and organized.
- Perform other such duties as may be required.
- High School Diploma or GED equivalent.
- Strong industry knowledge.
- Excellent leadership, communication, salesmanship, and customer service skills.
- Flexibility to travel domestically and/or internationally as needed (less than 30%).
- Computer literacy, detail oriented and good organizational skills.
- Strong creative thinking, analytical, and problem-solving skills.
- Ability to work under pressure, adapt and perform in a fast-paced work environment.
- Ability to sit, walk, and stand for periods of time if necessary.
- The ability to lift, carry, push, pull up to 50 lbs.
- Ability to work independently and complete tasks in a timely manner.
- Display a strong sales-minded attitude.
- Ability to develop and maintain strong, positive relationships with customers and vendors.
- Ability to communicate verbally and in writing.
- Possess a high degree of safety awareness when performing all tasks and abide by ISO requirements and safety procedures.
- Work well with others and work as a team.
- Maintain working area clean and organized.
- Display and maintain enthusiasm, initiative, and pride in work.
- A bachelor's degree in business, administration, or related field.
- 3+ years of experience working as Service Manager.
- Knowledge of SAP, Solid Works, CAD, and/or E Drawings systems.
- Group Health Plan
- Group Dental Plan
- Group Vision Plan
- Life Insurance
- Medical GAP Insurance
- 401(k) Retirement Savings Plan (Offered after one year of service)
- Short-Term and Long-Term Disability
- Personal Time Off (PTO)
- Vacation
- Holiday Pay
- Employee Assistance Program
- Corporate Discounts
- Weekly Paycheck Direct Deposit
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Service Manager - Oakland, United States - Custom Metal Designs Inc
3 weeks ago
Description
Job Description
Job DescriptionWho We Are - FROM CONVEYOR SYSTEMS TO INTEGRATED ROBOTICS
Custom Metal Designs, Inc. was established in 1972 by Saul Grimes, who, after working in the packaging industry, saw the need for a conveyor system to automate the packaging process. From there, Custom Metal Designs continued to innovate its conveyor designs and add to the automation with supporting equipment such as baggers and debaggers. Today, the business has evolved to become a leading robotic integrator in the packaging industry.
Our mission is to become an industry leader in each of the markets we serve, by providing superior quality turnkey solutions through custom design, manufacturing, installation, and world-class support of our products and services.
We are looking for an experienced Service Manager to manage our conveyors and robotics installations. As a Service Manager, you will handle customer service interactions, reports, and repairs. The service manager will ensure excellent customer service, maintain strong relationships with customers, team members and vendors. Will also ensure that the quality of our products always meet our quality standards and exceed our customers' expectations, while maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services.
Location: We are in Oakland, FL, 23 minutes from Orlando.
Position Responsibilities:
Skills and Qualifications:
Preferred Qualifications:
Additional Information:
Custom Metal Designs takes pride in being a Drug-Free Workplace, with applicable state and federal regulations, we require candidates to successfully complete a screening drug test for employment opportunities after an offer has been made.
Job descriptions are not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, and efforts or working conditions associated with a job. Management reserves the right to revise duties as needed.
Benefits:
Custom Metal Designs is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Family company environment that encourages comfort and enjoyment for our employees in the workplace. DFWP
