- Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
- Hire, train, motivate, coach, monitor and evaluate the performance of all service team members.
- Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
- Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
- Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
- Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
- Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
- Estimate cost of repairs and prepare itemized work orders listing costs of parts and labor.
- Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
- Coordinate technical and product knowledge training for service team and provide technical assistance as needed.
- Routinely inspect quality of work performed as required, prior to delivery to the customer.
- Implement safe, effective and efficient work procedures.
- Maintain production reports on all service staff. Verify production compensation earned and report to payroll department.
- Insure continuous financial growth of department, develop and exceed budgets, and manage expenses and department profitability.
- Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
- Other duties as assigned
- Internal/external customer satisfaction/FANS
- Turnaround time and effectiveness of repairs completed
- Service department gross profits
- Timeliness and accuracy of paperwork
- Safety Records
- Ongoing training programs for service staff
-
Manager Emergency Services
3 days ago
HCA Florida West Hospital Pensacola, United States**Introduction**: · Managers thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Manager Emergency Services for ...
-
Service Manager
2 weeks ago
Orkin, Inc. Pensacola, United StatesAs a Service Manager, youll be a leader in a high-performance culture. Youll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. Youll blend industry knowledge with inter Service Manager, Manager, Retail ...
-
Service Manager
1 week ago
Family Heating and Air East Pensacola Heights, United States* Come join the 2020 Bryant Dealer of the Year Team * · Family Heating & Air proudly serves the residents and businesses of Northwest Florida, Eastern Mississippi, and Southern Alabama. · We have built our reputation on our dedication to delivering unprecedented customer service ...
-
Service Manager
3 weeks ago
MarineMax Pensacola, United StatesOVERVIEW: The Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make su ...
-
Service Manager
2 weeks ago
Kimmel & Associates Pensacola, United StatesAbout the Company: · A distributor of agriculture equipment and off-road diesel engines and an industry leader in custom power solutions for industrial, agricultural, and marine uses. · Serving the southeast with agricultural equipment, heavy diesel engines, and marine engine ne ...
-
Service Manager
2 weeks ago
Family Heating and Air Pensacola, United StatesJob Description · Job Description*** Come join the 2020 Bryant Dealer of the Year Team *** · Family Heating & Air proudly serves the residents and businesses of Northwest Florida, Eastern Mississippi, and Southern Alabama. · We have built our reputation on our dedication to deli ...
-
Assistant Service Manager
3 weeks ago
Pep Boys Pensacola, United States**** · **Assistant Service Manager** · **Assistant Service Manager** · **Requisition ID:** · **Category:** Stores · **Position Summary** · Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, part ...
-
Guest Services Manager
3 weeks ago
Innisfree Hotels Pensacola, United StatesInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. · Location: · Hilton Pensacola Beach · The Guest Services Manager oversees all guest services operations, including Front Desk, Reservations ...
-
Assistant Service Manager
1 week ago
Hyundai Motor America Pensacola, United StatesOverall Summary · Dealership Support Staff · Education · High School · Experience · 4-7 years · Additional Information · Dispatches all service work to appropriate qualified service technician in an equal and fair manner. · Monitors the progress of each repair order and communica ...
-
Assistant Service Manager
4 weeks ago
Icahn Automotive Pensacola, United StatesIcahn Automotive N Davis Hwy [ASM / Assistant Store Manager] As a Assistant Service Manager at Icahn Automotive, you'll: Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities; Assist the Store Manager of ...
-
Manager Emergency Services
3 days ago
HCA Florida West Hospital Pensacola, United StatesDescription · Introduction · Managers thrive with us HCA Healthcare is one of the nations leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Manager Emergency Ser ...
-
IT Service Management Specialist
4 days ago
ZOLL Medical Pensacola, United StatesZOLL MEDICAL CORP · IT Service Management Specialist · SALT LAKE CITY , · Utah · Apply Now · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medic ...
-
Outpatient Services Manager
2 weeks ago
UHS Pensacola, United StatesResponsibilities · Outpatient Manager Opportunity · E merald Coast Behavioral Hospital provides inpatient treatment services to children, adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our outpatient centers ...
-
Convention Services Manager
1 week ago
Innisfree Hotels Pensacola, United StatesInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. · Location: · Hilton Pensacola Beach · The Convention Services Manager is responsible for all aspects of facility operations including booki ...
-
Service Response Manager
1 week ago
ASRC Federal Pensacola, United StatesARTS is seeking a seasoned IT professional and leader for the role of the Unified Cybersecurity Situational Awareness (UCSA) Service Response Manager (SRM) in Pensacola, Florida. The SRM is responsible for managing a 24/7/365 Information Technology Operations Center providing Tie ...
-
Roofing Service Manager
1 week ago
Simon Roofing Pensacola, United StatesJob Description · Job DescriptionService Manager · Simon Roofing is a roofing industry leader with over 123 years in business with 66 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are now looking for employees with great work e ...
-
Maintenance Service Manager
1 week ago
Humphrey Management Pensacola, United StatesThe University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at voice) or TTY). E-Verify is required for employment. ...
-
Customer Service Manager
3 weeks ago
FusionWorks Navarre, United StatesAs a traditional heating and plumbing company in Navarre, we have been successfully shaping our future for 55 years through consistent focus on quality and customer orientation, as well as the use of modern and environmentally friendly technology. Our main areas of expertise incl ...
-
Nursing Service Management
2 days ago
Cascade Enterprises Point Baker, FL, United States FreelanceIt's up to you. You are the interface between many departments and contacts - internally and externally. As a calm and organized leader, confidant and team leader. To be successful in this demanding job, the following requirements are important to us. · **We offer you**: · - Comp ...
-
Manager Emergency Services
1 week ago
HCA Healthcare Pensacola, United States Full timeDescription · Introduction · Managers thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Manager Emergency Ser ...
Service Manager - Pensacola, United States - MarineMax
Description
OVERVIEW: The Service Manager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time and in a timely manner.KEY TASKS:
Service Manager professionals in Pensacola
-
Maria Lopez
Social media manager
-
Michalah Dunson
Educator
-
Claire Browning
Teacher
-
Paola Lebron
Customer focused