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Paola Lebron

Paola Lebron

Customer focused

Customer Service / Support

Pensacola, Escambia

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About Paola Lebron:

Empathetic and customer-focused professional with more than 5 years of experience in customer service. Three years of experience managing phone queries where I applied analytical and problem solving skills. Three years of experience in the hospitality industry, where I was able to communicate effectively with customers and provide insightful product information, as well as comply with health and federal regulations consistently.

Experience

BANCO POPULAR DE PUERTO RICO, SAN JUAN, PR
Telephone Banking Consultant
• Assist customers with telephone service to assure the retention and growth of customers.
• Analyze clients’ needs of service and claims, evaluating alternatives available to satisfy the clients’
needs.
• Provide coaching to fellow employees when needed.
• Appointed as healthcare coordinator, in charge of the health cabinet of the office and provide health
assistance as required.

Education

INTERAMERICAN UNIVERSITY OF PR
Bachelor of Science in Nursing BSN
Cum Laude | License number 100650-G American Heart Association – CPR Certified

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