Revenue Coordinator - Santa Monica, United States - Sand & Sea

Description

Job Description

Full-time employment benefits include:

• Paid Time-Off (PTO)
• Holiday Pay
• Medical, Dental, and Vision coverage options
• Life Insurance (employer-sponsored)

We also provide all employees with:

• Sick-Pay (up to 72 hours per calendar year)
• 401k plan option with employer match up to 5% of total eligible income
• On-site parking
• Public transportation cost reimbursement
• Alternative modes of transportation pay for walking, biking, or carpooling to work

JOB DESCRIPTION

TITLE:

Revenue Coordinator

DEPARTMENT:

Revenue

STATUS:

Non-Exempt, Full Time, Regular

SUPERVISED BY:

Director of Revenue/Revenue Manager

SUPERVISES:

No supervisory responsibilities.

The Revenue Coordinator is responsible for driving analysis, compiling reports and developing models to support better decisions across our hotels. Responsibilities Support hotel's yield efforts, via analysis and reporting that ensure that all segments and distribution channels are mined for revenue opportunities based on budget, forecast, pace and market demand as well as monitoring all guest requests/inquiries, with the utmost care, attention to detail, and desire to enhance the guests' experience. The revenue analyst will work closely with the Director of Revenue and Revenue Manager for Shore Hotel, Ocean View Hotel, and Santa Monica Motel, to ensure a smooth arrival process while anticipating the guest needs and driving revenue.

ESSENTIAL DUTIES:

• Ensure that the necessary reports are maintained and systematically analyzed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics
• Take lead in preparing documents for Weekly RevMax Meetings, providing data in terms of pricing, availability, market demand and promotional opportunities for all segments and channels.
• Conducts daily rate audits across all channels; identifies and executes corrective actions as needed.
• Designs and writes ad hoc reports to extract data from Opera PMS as necessary.
• Completes various revenue management analytical tasks as requested by the Director of Revenue.
• Manages corporate and public rate loading.
• Answers guests' questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety
• Makes and/or confirms new reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm via phone and/or email for Shore Hotel, Ocean View Hotel, and Santa Monica Hotel.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Monitor the Central Reservations System and OTAs ) for reservations that did not confirm in the PMS
• Reconcile reservations with third party agency systems
• Reconcile Travel Agent Commissions process in Onyx and Opera
• Staying updated on property renovations and events that may affect blocking.
• Handle all credit card authorizations sent in through canary
• Coordinate and process advance deposits
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, hotel programming, the local area and other general product knowledge and answer guest questions and inquiries.
• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Performs other duties as assigned, requested or deemed necessary by management.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent required and a minimum of one year guest service experience and/or training; or equivalent combination of education and experience.

• Previous Experience as a Front Desk, Reservation Agent, or Revenue Analyst 1 year minimum preferred
• Previous Experience with PMS systems (Opera or Infor HMS)
• Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred.
• Multilingual skills are a plus.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.
• Ability to stand during shifts

OTHER:

• Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Our post-offer background check process includes a background check (HireRight) and a drug-screen.

We participate in E-Verify.

We are an Equal Opportunity Employer.