Residential Operations Coordinator - Santa Monica, United States - Douglas Emmett Management, LLC

Douglas Emmett Management, LLC
Douglas Emmett Management, LLC
Verified Company
Santa Monica, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Residential Operations Coordinator will assist the residential property management department with internal reporting, data management and analysis, and general financial oversight.

Responsibilities include support, training, and supervision of processes, and shared responsibility for maintaining liaison role with other internal departments. This position also includes assisting Senior Vice President, Director, Regional Manager and other supervisors with various requests as needed.

Reasonable or limited use of your vehicle may be required from time to time in connection with visits to local area properties.


Duties & Responsibilities Include:
Daily

  • Assistance with rent payment processing and reporting through our Resident Portal
  • Initiating and tracking change requests and open cases through our MRI system.
  • Interacting with other internal departments including Accounting in connection with various matters
Weekly

  • Prepare and research Compression of Time report for Thursday Ops Meeting
  • Assist corporate team with the preparation and review of various internal reports
Monthly

  • Prepare P&L analysis for all properties
  • Prepare reclass requests for all properties
  • Prepare renewal increase worksheets for residential division
Quarterly

  • Prepare reclass requests for all invoices for past tenancies >8 years
Yearly

  • Annual Budget
  • Prepare analysis on portfolio expenses
  • Prepare historical occupancy trends to use for revenue
  • Research and identify all in place contracts and any increases
  • Prepare and review budget upload
  • Santa Monica Rent Increases
  • Process and facilitate Santa Monica Rent Control Board payment: Pacific Plaza & Shores
  • RSO Notices and charge uploads
  • Register all LA Rent Control units with HCIDLARSO: Barrington Plaza, Boutiques; 555 Barrington (SCEP only)
  • Process and facilitate HCIDLA annual payment
  • Process VRK annual bond compliance payment
  • Annual Security Deposit interest payout and letters to all residents: Barrington Plaza and Boutiques
Ad Hoc

  • Provide onboarding training support to CM's, ACM's, AA's, UT Managers as needed
  • Facilitate all Grace Hill video training curriculum
Competencies

  • To perform the job successfully, an individual should demonstrate the following competencies: Analytical
  • Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Top level excel experience is required.


Problem Solving & Dilemma Management - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.


Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.


Pay:
$60, $65,000.00 per year


Benefits:


  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
People with a criminal record are encouraged to apply


Work Location:
In person
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