Revenue Analyst - Santa Monica, United States - Sand & Sea

Sand & Sea

Verified Company

Santa Monica, United States

13 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Full-time employment benefits include:

- **Paid Time-Off (PTO)**:

Holiday Pay:

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Medical, Dental, and Vision coverage options:

Life Insurance (employer-sponsored)

We also provide all employees with:

Sick-Pay (up to 72 hours per calendar year):

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401k plan option with employer match up to 5% of total eligible income:

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On-site parking:

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Public transportation cost reimbursement:

Alternative modes of transportation pay for walking, biking, or carpooling to work

JOB DESCRIPTION

TITLE:

Revenue Analyst

DEPARTMENT:

Revenue

STATUS:

Non-Exempt, Full Time, Regular

SUPERVISED BY:

Director of Revenue/Revenue Manager

SUPERVISES:

No supervisory responsibilities.

The Revenue analyst is responsible for driving analysis, compiling reports and developing models to support better decisions across our hotels.

Responsibilities Support hotel's yield efforts, via analysis and reporting that ensure that all segments and distribution channels are mined for revenue opportunities based on budget, forecast, pace and market demand as well as monitoring all guest requests/inquiries, with the utmost care, attention to detail, and desire to enhance the guests' experience.

The revenue analyst will work closely with the Director of Revenue and Revenue Manager for Shore Hotel, Ocean View Hotel, and Santa Monica Motel, to ensure a smooth arrival process while anticipating the guest needs and driving revenue.

ESSENTIAL DUTIES:

Ensure that the necessary reports are maintained and systematically analyzed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics
Take lead in preparing documents for Weekly RevMax Meetings, providing data in terms of pricing, availability, market demand and promotional opportunities for all segments and channels.
Conducts daily rate audits across all channels; identifies and executes corrective actions as needed.
Designs and writes ad hoc reports to extract data from Opera PMS as necessary.
Completes various revenue management analytical tasks as requested by the Director of Revenue.
Manages corporate and public rate loading.
Answers guests' questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Reconcile reservations with third party agency systems
Reconcile Travel Agent Commissions process in Onyx and Opera
Staying updated on property renovations and events that may affect blocking.
Handle all credit card authorizations sent in through canary
Coordinate and process advance deposits
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, hotel programming, the local area and other general product knowledge and answer guest questions and inquiries.
Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Performs other duties as assigned, requested or deemed necessary by management.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

Honesty; has honest, direct, and factual communication and actions with internal and external customers.

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Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
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Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
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Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
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Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
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Analytical:Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
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Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demand