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    Loan Administration Research Specialist - West Valley City, United States - SPS

    SPS
    SPS West Valley City, United States

    3 days ago

    Default job background
    Description
    Job Description

    Summary:

    Research and resolve customer and/or authorized third party concerns including but not limited to escrow, payment application, credit bureau reporting, and payment changes. Communicate results of research in a timely manner via written correspondence to the Advocacy department.

    Duties:
    • Display a commitment to provide superior customer service and communicate effectively with customers and/or authorized third party entities, as well as co-workers and management team.
    • Adhere to RESPA, FCRA, and GLBA guidelines and achieve Company standards for dispute resolution. Ensure written communication is professional, grammatically correct, and effective.
    • Ensure that all research is complete, and issue is resolved the first time.
    • Display the appropriate understanding of the Mortgage Industry and Company policies and procedures. Ability to conduct yourself within a professional manner and maintain the integrity of the Company at all times.
    • Ability to identify issues and ensure that the response appropriately answers all of the issues in an accurate and professional manner.
    • Ability to plan and organize workload to achieve 30 calendar day turnaround time requirements.
    • React well under pressure and show initiative to act; look for and share new information as discovered; ask for help when needed.
    • Examine and complete full research before requesting any corrections to customer's account and facilitate the completion of any corrections that are necessary.
    Qualifications:
    • S. Diploma or GED minimum required. Associate degree or equivalent business experience preferred. Strong Written and Verbal communication skills.
    • Strong organizational and time management skills.
    • Proven ability to handle stressful situations and effectively manage a high volume.
    • Self-starter with proven decision-making skills.
    • Established Customer Service Skills.
    • Knowledge of mortgage laws and regulations required. Strong interpersonal skills. Ability to handle multiple tasks in a deadline driven environment.
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