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    Remote Call Center Specialist - Salt Lake City, United States - Insight Global

    Insight Global background
    Description

    Title: Call Center Specialist

    Job Type: 6 Month Contract to Hire

    Schedule:

    • 8:00 AM - 8:00 PM Monday-Thursday
    • 8:00 AM - 5:00 PM on Fridays
    • 8:00 AM - 12:00 PM CST on Saturdays

    Pay Rate: $20-22/hr

    **Must be located in close proximity to Missouri for necessary fingerprinting

    Overview:

    Join our team as a Call Center Specialist to assist with incoming calls related to childcare subsidies and providers seeking financial support. Utilize Genesys Cloud Services for daily operations.

    Responsibilities:

    • Respond to incoming calls promptly and accurately
    • Handle inquiries about childcare programs
    • Ensure efficient call handling

    Requirements:

    • Reside in or near Missouri for fingerprinting
    • 2+ years of call center experience
    • Proficiency in call center software
    • High school diploma with relevant work experience
    • Excellent customer service skills
    • Ability to work remotely and independently
    • Pass background check

    Preferred Skills:

    • Experience with Genesys software
    • Familiarity with CRM systems like Salesforce
    • Knowledge of SharePoint
    • Background in childcare or health services
    • Government-related experience
    • Bilingual proficiency


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