- 8:00 AM - 8:00 PM Monday-Thursday
- 8:00 AM - 5:00 PM on Fridays
- 8:00 AM - 12:00 PM CST on Saturdays
- Respond to incoming calls promptly and accurately
- Handle inquiries about childcare programs
- Ensure efficient call handling
- Reside in or near Missouri for fingerprinting
- 2+ years of call center experience
- Proficiency in call center software
- High school diploma with relevant work experience
- Excellent customer service skills
- Ability to work remotely and independently
- Pass background check
- Experience with Genesys software
- Familiarity with CRM systems like Salesforce
- Knowledge of SharePoint
- Background in childcare or health services
- Government-related experience
- Bilingual proficiency
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Remote Call Center Specialist - Salt Lake City, United States - Insight Global
![Insight Global background](https://contents.bebee.com/companies/us/insight-global/background-Krztu.png)
Description
Title: Call Center Specialist
Job Type: 6 Month Contract to Hire
Schedule:
Pay Rate: $20-22/hr
**Must be located in close proximity to Missouri for necessary fingerprinting
Overview:
Join our team as a Call Center Specialist to assist with incoming calls related to childcare subsidies and providers seeking financial support. Utilize Genesys Cloud Services for daily operations.
Responsibilities:
Requirements:
Preferred Skills: