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It Support Technician
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It Support Technician
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Field Support Technician
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Infinity Technologies Noblestown, United StatesNoblestown is currently seeking a Service Technician for Technical Customer Support in our internal service department/back office (m/f/d). Our company has over 50 years of experience in the field of apparatus construction and is located in the northern outskirts of Hamburg. We s ...
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Tier 2 Support Technician
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Probation Support Technician I
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Technology Support Technician
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IT Desktop Support Technician
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Behavioral Support Technician
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Desktop Support Technician
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Support Technician
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Krystal Biotech Pittsburgh, United StatesJob Description · Job DescriptionAbout Krystal Bio: · At Krystal Biotech, Inc., we bring together the brightest and most eager minds to relentlessly pursue the discovery, development and commercialization of gene delivery medicines for patients with serious and life-threatening g ...
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Manufacturing / Bioprocess Support Technician
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Krystal Biotech, Inc. Pittsburgh, United StatesAbout Krystal Bio:At Krystal Biotech, Inc., we bring together the brightest and most eager minds to relentlessly pursue the discovery, development and commercialization of gene delivery medicines for patients with serious and life-threatening genetic diseases. Founded in 2016, Kr ...
Desktop Support Technician - Washington, United States - INSPYR Solutions
Description
Title:
Desktop SupportIs this your next job Read the full description below to find out, and do not hesitate to make an application
Location:
Washington, DC, fully onsiteDuration:
3 month contract to hireCompensation:
22-25/hr, 45-50k on conversion
Work Requirements:
Ability to obtain a public trust clearance or posses an active oneDesktop Support to support a Federal Government client.
The Tier I Administrator is the central point of contact for all IT-related incidents and service requests and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
ResponsibilitiesProvide support for all staffProvide services over the phone, through e-mail, in person (for walk-in customers) and self-serviceDiagnose and resolve software and hardware incidents, including operating systems and across a range of software applicationsAssist users with any logged IT related incidentTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessaryAccurately record, update and document requests using the IT service desk systemInstall and configure new IT equipmentResolve incidents and upgrade different types of software and hardwareResolve incidents with printers, copiers and scannersNew hardware and software deploymentResolve Critical Service Requests for workstation equipmentRemove and cleanup malware, isolated viruses and spywareMaintain a first-class level of customer service ensuring all customers are treated efficiently and in an appropriate mannerMaintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organizationCreate, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficientWillingness to attend internal training as necessary, to keep up to date with the latest technology and internal system processesParticipate in the Annual Performance Review processUndertake other duties not specifically stated without altering the nature or level of responsibilityQualificationsGeneral knowledge of Tier I desktop hardware / software support1-2+ years previous Tier I supportA+ certification is a nice to haveExcellent IT skills and computer literacyPrevious experience within a customer service roleExcellent organizational skillsAbility to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writingAbility to demonstrate practical troubleshooting and problem analysis techniquesGood attention to detail and ability to show initiativeAbility to plan and prioritize work load without supervisionAbility to prioritize, manage and perform under pressure to meet SLAsExcellent knowledge of Customer Service best practicesWillingness to work flexibly and with enthusiasmAbility to work in a dynamic, fast-paced environmentA highly motivated team player with the skills and ability to manage changing prioritiesOur benefits package includes:Comprehensive medical benefitsCompetitive pay, 401(k)Retirement much moreAbout INSPYR SolutionsTechnology is our focus and quality is our commitment.
As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs.
Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.
Learn more about us at Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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