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    Tier 2 Support Technician - Pittsburgh, United States - PGH Networks

    PGH Networks
    PGH Networks Pittsburgh, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Company Description

    PGH Networks is a technology company based in Pittsburgh, PA that provides top-quality computer and technology support solutions for regional enterprises. We challenge the technology industry by changing the standards of technology solutions and maintaining a strong focus on customer service. Our solutions include Unified Communications, Cloud, Security, Networking, Voice, Video, and Virtualization.

    Role Description

    The Tier 2 Helpdesk Technician is responsible for providing technical support and troubleshooting assistance to end-users. They are required to handle more complex issues that are beyond the scope of Tier 1 support, and escalate issues to the appropriate team or vendor when necessary. The technician will need to demonstrate excellent customer service skills, be able to diagnose technical issues efficiently and provide solutions that meet the needs of the business.

    Qualifications

    • Associate's degree in Information Technology or a related field
    • 2+ years of experience in a helpdesk or technical support role
    • Strong problem-solving skills and attention to detail
    • Excellent verbal and written communication skills
    • Ability to work independently and in a team environment
    • Experience with helpdesk ticketing systems and remote support tools
    • Proficiency in Microsoft Office Suite and Windows operating systems
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