- Provide end-user remote support and remediation for automated incidents as assigned
- Work on Support incidents that come in via phone, email, or customer portal
- Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
- Support technical issues involving Microsoft's core business applications and operating systems
- Support disaster recovery solutions
- Installation and configuration of workstations
- Malware removal
- Configure users in the Microsoft Domain Environment
- Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security
- Install and configure a variety of Lines of Business Applications
- Support print quality and printer networking issues
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently
- Escalate service requests that require Senior-level support
- Enter time and expenses as they occur
- Understand Vertilocity's internal processes by completing assigned training materials
- Enter all work-as-service incidents as it occur
- System documentation maintenance and review
- Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Network Administrator and Support Services Supervisor
- Demonstrated ability to solve problems and quickly learn new technology
- Responsible, professional, and motivated
- 1+ years' experience in Information Technology experience
- Experience with PSA and RMM tools
- A technical degree in an IT-related field or equivalent work experience.
- Unlimited PTO
- Affordable Medical, Dental, Vision
- 401k, with company match
- Annual Performance Reviews
- Career Pathing
-
Disability Support Technician
3 days ago
BAYADA Home Health Care Glenshaw, United StatesDo meaningful work in your community. BAYADA work one-on-one in home and community settings as a companion and mentor for individuals with intellectual or developmental disabilities to help them reach their full potential. · We have job openings in the following locations: · Shal ...
-
Infinity Technologies Noblestown, United StatesNoblestown is currently seeking a Service Technician for Technical Customer Support in our internal service department/back office (m/f/d). Our company has over 50 years of experience in the field of apparatus construction and is located in the northern outskirts of Hamburg. We s ...
-
Maintenance Technician
1 week ago
Associa Bridgeville, United StatesMaintenance Technician · Are you a skilled and dedicated maintenance professional looking to make a tangible impact on residential communities? Join Associa as a Maintenance Technician and contribute to the upkeep and functionality of our managed properties. We are seeking a reli ...
-
IT Support Technician
3 weeks ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology is seeking an IT Support Technician who is knowledgeable with Windows operating systems to handle level 2 issues. This is NOT a remote position. · Responsibilities: · Troubleshooting hardware and software issues · Network issues · Active Directory maintena ...
-
IT Support Technician
1 week ago
Insight Global Pittsburgh, United StatesMust Haves: · ○ Associates or Bachelor's degree · ○ Strong communicationand customer service skills · ○ Reliable Transportation and Driver's License · ○ 1+ yrs. of experience as a helpdesk/desktop support technician · Plusses: · General understanding of networking · AV experien ...
-
Maintenance Manager
2 weeks ago
Simmons Animal Nutrition, Inc Bridgeville, United States**Purpose of the Position** · Delivers a planned maintenance system that drives stability through to the prediction of equipment life. Leads, motivates and develops a technical team of Mechanics, Technicians and Maintenance Planners to drive losses out of our systems, create cons ...
-
IT Support Technician
2 weeks ago
All Lines Technology Pittsburgh, United StatesJob Description · Job DescriptionAll Lines Technology is seeking an IT Support Technician who is knowledgeable with Windows operating systems to handle level 2 issues. This is NOT a remote position. · Responsibilities:Troubleshooting hardware and software issues · Network issues ...
-
Support Technician
1 week ago
Dave & Busters Pittsburgh, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
-
It Support Technician
3 weeks ago
Computer Fellows Inc Pittsburgh, United States Full timeWe're searching for a professional IT support Technician You'll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you're committed to providin ...
-
IT Support Technician
3 weeks ago
Computer Fellows Inc Pittsburgh, United States· We're searching for a professional IT support Technician You'll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you're committed to provi ...
-
It Support Technician
2 weeks ago
Computer Fellows Inc Pittsburgh, United StatesWe're searching for a professional IT support Technician You'll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you're committed to providin ...
-
It Support Technician
2 weeks ago
Computer Fellows Inc Pittsburgh, United StatesJob Description · Job DescriptionWe're searching for a professional IT support Technician You'll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success ...
-
Support Technician
2 weeks ago
Dave & Buster Pittsburgh, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
-
ZephyrTech Heidelberg, United StatesJOB DESCRIPTION · We are looking for an Engineer / Technician for Design (m/f/d) for Heidelberg. · Your tasks: · * Detailed development and/or design of parts and assemblies · * Organizing and managing project processes · * Series support · * Calculation of machine elements · * S ...
-
Field Support Technician
1 week ago
PGH Networks Pittsburgh, United StatesCompany Description · PGH Networks is a leading provider of comprehensive computer and technology support solutions in Pittsburgh and for regional enterprises. We challenge the technology industry by setting new standards for quality and customer service. Our focus is on building ...
-
Specialist (m/f/d) Leadership Development
3 weeks ago
FusionTech Heidelberg, United StatesYour tasks: · - Repairs in the field of sugar beet harvesting technology and precision drilling technology · - Support of workshops in the southern Lower Saxony region · - Initial assignments · Your profile: · - Training as a agricultural and construction machinery mechatronics t ...
-
Technology Support Technician
3 weeks ago
Pittsburgh Public Schools Pittsburgh, United StatesOther - Position - Non-Certified · Job Number · Start Date · Open Date 04/25/2024 · Closing Date 07/25/2024 · Pittsburgh Public Schools employs over 4,000 individuals in various capacities to support the academic achievement and strength of character of the students we serve ...
-
Cleanroom Support Technician
3 weeks ago
Krystal Biotech Pittsburgh, United StatesJob Description · Job DescriptionAbout Krystal Bio: · At Krystal Biotech, Inc., we bring together the brightest and most eager minds to relentlessly pursue the discovery, development and commercialization of gene delivery medicines for patients with serious and life-threatening g ...
-
IT Desktop Support Technician
2 weeks ago
Krystal Biotech Pittsburgh, United StatesJob Description · Job DescriptionIT Desktop Support Technician · About Krystal Bio: · At Krystal Biotech, Inc., we bring together the brightest and most eager minds to relentlessly pursue the discovery, development and commercialization of gene delivery medicines for patients wit ...
-
Desktop Support Technician
3 weeks ago
Point Park University Pittsburgh, United StatesREPORTS TO : Help Desk Manager · PRIMARY FUNCTION : Provide advanced onsite and remote technical support for students, faculty, and staff. · QUALIFICATIONS : · Associate's degree from an accredited institution in Computer Science or related field, or equivalent combination of edu ...
Support Technician - Bridgeville, United States - Vertilocity
3 weeks ago
Description
Support Technician Overview:A Support Technician will be expected to provide fast and useful technical assistance on various technology-based systems. In addition, the Support Technician will answer queries on fundamental technical issues and offer advice to solve them.
An excellent Support Technician must have solid technical knowledge and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.
The goal is to create value for clients that will help preserve Vertilocity's reputation and business.
Vertilocity's Support is far more dynamic than typical service desks, wherein our employees are provided the opportunity to learn and work on all aspects of our client's technology. In doing so, Vertilocity provides staff with the ability to advance in their career paths and skills. Vertilocity offers our Support Technicians a career, not a job.
Responsibilities:
Reports to:
Qualifications:
About Vertilocity:
Vertilocity is one of the nation's first and leading managed services providers. We serve clients across the country, and our client base is growing substantially. As we grow, we continue to seek capable, dedicated professionals in all aspects of our business, including IT services, and increasingly, cybersecurity. Digital technology is the most impactful disrupter in business today. Everywhere, in every corner of every industry, companies are embracing digital transformation. Vertilocity is steeped in experience in organizational workflows, systems, and software, and supports those businesses' initiatives to embrace the relevant, sophisticated technology they need to provide services and remain competitive. We have been a trusted advisor to companies on their technology-based business management systems since our founding in 1993. We were among the earliest entries in the field of managed provider services, and offers a vast array of IT-related services. But more than just a provider of services we are a solver of problems. When we go home at night, we know we've made something good happen for our clients. Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading edge field, and want to be involved in work that is critical to people and their businesses, you're the kind of person we're looking for.Vertilocity is an HBK technology company that was founded by entrepreneurial CPAs who understand that businesses suffer from inefficient workflow and unnecessary downtime without quality, professional, and timely IT service and support. As a member of the HBK family, a U.S. Top 50 CPA firm, Vertilocity brings HBK's traditional values of providing exceptional client service and building long-term client relationships to the world of technology.