- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
- Bachelor's Degree in Nursing required, showcasing advanced knowledge in healthcare management and leadership.
- Master's Degree in Nursing or related field preferred.
- Two Plus (2+) years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges.
- Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards.
- Previous experience in a Leadership a role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively.
- Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance.
- Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients, and families.
- Strong attention to detail, ensuring accuracy in documentation and adherence to protocols.
- Highly organized, capable of managing multiple tasks and priorities efficiently.
- Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment.
- Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery.
- Maintain current knowledge and ensure compliance with all regulatory and professional standards of care which includes DOH, DOL and CMS, etc.
- Utilize creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards.
- Embed quality protocols into standard operating procedures and evaluate them regularly.
- Develop, prepare, and monitor the agency personnel, supply, and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and support supporting department directors.
- Develop strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.
- Oversee and monitor service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates.
- Clinical Practice collaboration with the Nurse Executive and Nurse Managers establishing care standards, evaluating overall staff compliance to deliver clinical outcomes.
- Ensure accountability in support services essential to patient care.
- Promote a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develop mechanism to assess same.
- Ensure that the overall planning process occurs for each unit within the service line.
- Analyze findings from patient satisfaction surveys to establish service-based customer services agenda and ensure that unit-based agendas are developed with input from the nursing management and the staff.
- Supervise/provide timely resolution to patient and family concerns or complaints/incidents.
- Conduct monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics and improvement activities, and any staff concerns.
- Hire, educate, mentor, and evaluate nursing management.
- Educate nursing management in new and existing department procedures and systems (e.g., information systems, fiscal responsibility, etc.).
- Make recommendations and provide opportunities for growth and development of the team.
- Respond in a timely fashion to staff concerns and function proactively to retain staff.
- Function as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs.
- Perform other related duties as assigned by management.
-
Patient Service Navigator
22 hours ago
Northwell Health New Hyde Park, United StatesEscorts or transports patients within facility. Records patient movement in transport tracking system. Picks-up and delivers materials and equipment. Assists in performing related routine clerical duties or duties related to specialty areas of assignment. · Job Responsibility · - ...
-
Patient Service Representative
2 days ago
AdaptHealth Elmhurst, United States**About us** · AdaptHealth is a home medical equipment provider in Elmhurst, IL. We specialize in respiratory equipment and are growing and looking for a talented associate to join our Respiratory office team. This position is a fast-paced, challenging, multitasking position help ...
-
Patient Service Representative
3 days ago
Metro Vein Centers Long Island City, United StatesWhat You will Do: · - Book and schedule prospective patients to optimize provider time, treatment room utilization and patients' satisfaction · - Serve as the first point of contact to address new patient questions · - Verify insurance information and initiate insurance and autho ...
-
Patient Service Representative
22 hours ago
Lenox Hill Radiology New York, United States**Job Description**: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is i ...
-
Patient Service Representative
4 days ago
Axia Women's Health Hoboken, United States**Axia Women's Health,** our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. ...
-
Patient Service Representative
3 days ago
Summit Health Rye, United States**Essential Job Functions**: · - Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. · - Answer the telephone promptly and dealing with callers ...
-
Patient Service Associate
1 day ago
The Door - A Center of Alternatives, Inc. New York, United States**Overview**:Founded in 1972, The Door's mission is to empower young people to reach their potential by providing comprehensive youth development services in a diverse and caring environment. Each year up to 11,000 young people from across New York City come to The Door for healt ...
-
Patient Service Navigator
1 week ago
Northwell Health New Hyde Park, United StatesJob Description · Escorts or transports patients within facility. Records patient movement in transport tracking system. Picks-up and delivers materials and equipment. Assists in performing related routine clerical duties or duties related to specialty areas of assignment. · Job ...
-
Patient Service Representative I
3 days ago
Edward-Elmhurst Health Elmhurst, United StatesPosition Highlights: · - Position: Patient Service Representative I - Orthopedics/Ophthalmology- Location: Elmhurst, IL- Full Time- Hours: Monday-Friday, 7:30am-5:30pm · What you will need: · - High School Diploma or GED required- Keyboard and computer skills- A valid driver's li ...
-
Psr-patient Services Representative
3 days ago
Damian Family Care Centers Inc Bronx, United States: · **Position Summary**:Primary responsibilities are to complete the registration process for patients at check-in and check-out; verify and update the patient's demographics, insurance and payment information, schedule appointments, answer patient inquiries of all types, assist ...
-
Supervisor-patient Financial Services
2 days ago
WellSpan Health Services York, United States**Hours** · Monday - Friday working within 7:00- 4:00pm · **General Summary** · Supervises and coordinates activities of personnel engaged in a variety of functions which may include billing, credit and collection, cashiering, insurance and inquiry functions. Establishes and impl ...
-
Psr-patient Services Representative
2 days ago
Damian Family Care Centers Inc Lake Ronkonkoma, United States Part time: · DAMIAN FAMILY CARE CENTERS, INC. is a Federally Qualified Health Center with 14 community based health centers located in the metro NYC area, Suffolk County and Upstate, NY, providing primary care, behavioral health and specialized care at all sites. · Primary responsibilitie ...
-
Supervisor, Patient Account Services
22 hours ago
Northwell Health West Islip, United StatesSupervises and monitors the billing staff and daily operations of various health system sites to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures. · Job Responsibility · - Promotes Patient Account Servic ...
-
Patient Access Rep I, Patient Access Services
22 hours ago
RWJBarnabas Health Jersey City, United States**Job Overview**: · The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative I is responsible to greet all p ...
-
patient services professional
17 hours ago
LasikPlus Garden City, NY, USA, United StatesAre you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in the United States? · Join LCA Vision Inc./Kismet [db ...
-
Patient Services Assistant II
1 day ago
Northwell Health New Hyde Park, United StatesReq Number 110250 · Job Description · Performs a variety of clerical duties for the efficient functioning of department. Duties include but not limited to, physician's billing and collection functions, scheduling appointments for patients, answering the phone and taking messages, ...
-
Patient Service Representative
1 day ago
Lenox Hill Radiology Cambria Heights, United StatesJob Description: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its pe ...
-
Patient Access Specialist- Admission Services
22 hours ago
Hackensack Meridian Health Hackensack, United StatesOverview: · Our team members are the heart of what makes us better. · At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team member ...
-
Patient Access Services Representative
5 days ago
NYU Langone Health System Mineola, United States Part timeNYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment ...
-
WellSpan Health Services York, United States**Schedule** · Full-time: 40hrs/week · Hours: Monday - Friday, 7am - 3:30pm · Hybrid work model - Occasional days in the office is required · **General Summary** · Assists the Supervisor and/or Manager as required and provides assistance to coworkers to aid them in the completion ...
hybrid rn-director of patient services - New Hyde Park, NY, United States - Phaxis LLC
Description
HYBRID RN-DIRECTOR OF PATIENT SERVICES AT HEALTHCARE FIRMBase Salary is $135K to $150K (based upon candidate and experience)
Wonderful Company with Excellent Benefits
New York Headquartered Healthcare Firm that is focused on Home Care is looking for an experienced RN/Director of Patient Services (DPS) to join its LHCSA-Licensed Home Care Services Agencies Team. Successful candidates will have an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. In this role, you will partner with us in our efforts to make every aspect of our LHCSA business line better continually and iteratively. The organization is the largest consumer-direct home care agency in New York State and is continually expanding its areas of focus including operations in other states and tech-based innovations.
This person will be responsible for the traditional parts of a DPS's role: planning, organizing, coordinating, evaluating, and providing clinical guidance and supervision of patient care for our organization's LHCSA activities. The DPS will report directly to the Leadership Team.
Join our team and make a positive impact on the lives of others The Hours are Mon-Fri; 9am-6pm (ET). This is a Hybrid role (Days in Office-TBA); and working between our Lake Success & Manhattan, NY Offices, and Your Home. At some point in the somewhat near future, you will not need to travel to our Lake Success Office.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
QUALIFICATIONS AND SKILLS
RESPONSIBILITIES AND DUTIES
Regulatory Compliance & Quality Improvement
Budget Management
Staffing & Operations Management
Patient Care & Safety
Leadership
