Psr-patient Services Representative - Bronx, United States - Damian Family Care Centers Inc

Damian Family Care Centers Inc
Damian Family Care Centers Inc
Verified Company
Bronx, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Position Summary:


Primary responsibilities are to complete the registration process for patients at check-in and check-out; verify and update the patient's demographics, insurance and payment information, schedule appointments, answer patient inquiries of all types, assist with medication refills, provide referral information to patients, prior authorizations as well as general information regarding each department within the practice; verify patient's insurance coverage and collect co-payments; process credit card and cash payments.


Essential Functions:

Greet and direct patients.

Schedule patient appointments following protocol and guidelines provided to assist clinical staff in maintaining optimal patient flow, perform reminder calls to patients, obtain patient address, contact details, insurance information and medical history.

Verify patient's insurance coverage and collect co-payments, process credit card and cash payments. Maintain patient data up-to-date and verify patient information at every visit. Work under the guidance of Supervisor and follow departmental policies and procedures. Escalate patient's unusual behavior to Supervisor. Inform patients about delays and waiting times. Review patient accounts, identify delinquent accounts and collect due amounts. Attend educational trainings for professional development.


Answers patient inquiries of all types in an effort to streamline the process for patients and reduce workloads of providers and their medical assistants.

Stay updated with information regarding insurance programs and funding sources. Assist patients in filing patient forms. Screen patients for financial assistance and assist them in preparing required funding documentations.

Conforms to policies and regulations governing patient rights, confidentiality and HIPAA Privacy and Security Rule. Demonstrates willingness and the ability to assume additional responsibilities without adversely affecting the quality and quantity of work output.

Enhances professional growth through educational programs and in-service offerings. Maintains a consistent and flexible pattern of attendance and punctuality in accordance with Damian's policies. Conforms to agency guidelines regarding dress code; maintains a well-groomed and neat appearance. Maintains good personal hygiene. Performs all related duties, as assigned or unrelated duties, as requested during emergencies.


Requirements:


Qualifications:

Applicant must have a High school diploma/Equivalency required with one year's experience performing prior authorizations in a healthcare facility, medical billing office or insurance company.

Must have a strong knowledge of regulator standards and compliance requirements, working knowledge of business office procedures and equipment.

The position requires a lot of talking face-to face and over the telephone; to patients, internal staff and external vendors.

Individual must be a great communicator, with exceptional writing and verbal skills. Stellar interpersonal and customer service skills required. Must be able to multi-task and exercise independent judgment and maintain patient and organization confidentiality. Must be computer literate. have Knowledge of patient electronic medical records and the ability to project a professional image.

Applicant must be detail oriented, patient advocacy focused and have the ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial and ethnic backgrounds.

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